Review Time
I had the most incredible flight From Barcelona to JFK New York on Jan, 26 2024Despite initial setbacks, including a cancelled return flight and entertainment system issues, my experience transformed once aboard. The Economy+ seats provided unexpected comfort.However, the true highlight of my journey was Sandra, one of the airline outstanding flight attendants. In all my years of flying, I've never encountered such genuine care and kindness. I confided in Sandra about my fear of flying, and her incredible support throughout every moment of turbulence was truly remarkable. Her warmth, support, and cheerfulness made a world of difference to me. Thanks to Sandra, I felt an incredible sense of trust in the airline and was able to overcome my fear during this flight.Sandra's passion for her job and her enthusiasm for the airline were evident throughout the flight. My initial frustration with the airline transformed into amazement at the incredible person the airline has in the team, and I believe Sandra deserves recognition for her outstanding work. Thanks to Sandra, my initial negative feelings toward the airline have completely shifted. I'll be choosing LEVEL for future flights and recommending it to everyone I know. Sandra's exceptional work has truly made a lasting impression.
Worst airline ever! We live in NY and fly to Barcelona 2 times a year. Always delayed or flights cancelled. Lately they keep changing the planes with lower cost charter planes and don’t honor the seat reservations. We are a family of 4 with children and they don’t even keep our seats together. Really bad organisation. AVOID THiS AiRLiNE! There are other airlines with better service and direct flights NY-BCN.
This is a terrible airline. Sadly We wound up on it due to a bait-and-switch. We bought a seat on an Iberia flight (economy class from Europe to Argentina for €3000 per ticket!) when we got to the gate we discovered that we were on this airline instead which seems to be owned by Iberia. For €3000 We did not even get Food, earphones or a blanket on a 13 hour flight! I think even the stadd on the plane were ashamed. When I showed them the ticket They quickly agreed this was terrible and tried to fix some things. But everything else was poor too including the web page and check in.
I am having the same issue as everyone else. Had a refund due two years now for my wife and two girls' flight that was canceled before the pandemic. They keep sending their stupid refund bank form. I have filled that twice and nothing happens and they keep giving excuses. AVOID THEM at any cost.
I have been waiting for a refund for over a year. As others have mentioned they offer the refund by email, ask you to fill a form, then issue a travel credit. When you call to call out their misleading approach they send you a form to fill out your personal banking information due to an inability to refund the original card due to technical issues. Then they never issue the refund. Waited 1 year for them to now say their system is broken and I need to wait for it to get fixed before they can refund me.A friend of mine got lucky and got her full refund same day despite us filing at the same time a year ago so clearly they were able to refund but chose not to. Again as others have stated it is likely they went broke, are trying to keep as much money to either survive or pay off whoever they are borrowing from.Absolute scam stay far far away!
Apparently flylevel.com sell flights from different companies. The company that my booking was with ('LEVEL Europe') went bust last year. So despite the website still operating and all I cannot use my May 2021 voucher or get a refund for it.
This is a warning for other travellers who are considering the SFO-BCN flight operated by FlyLevel/Iberia. I believe there is an internal error that the company has overlooked and could cause some serious problems for other travellers from SFO, because of the time difference between California and Central Europe, as their customer service is only operative limited hours Central European Time (CET). Our flight was at 17:00 Pacific Standard Time, and check-in was 4 hours earlier at 13:00 (PST). There was NO way to contact customer service in Spain, because their offices were already closed. Let me try to explain what happened to my family on August 5, 2021. Days before our flight, I was checking online twice daily to see if there were any changes to the flight due to the current pandemic situation, to check in online, and also to fill out the Health Form for re-entry into Spain. Up to the night before our flight, FlyLevel recognised my reservation as being confirmed. Nonetheless, it gave me a message saying that I could not check in online: "Your ticket was not automatically issued by your booking agent. Please check in at the airport to obtain your boarding pass." This is where the problem began: When I got to the FlyLevel check-in counter at SFO, they told me that the booking number was NOT enough for them to access our reservation, that they could only issue boarding passes with TICKETING numbers. The problem got worse: Both the agent and her manager assured me they could do nothing and I needed to contact the company or agent who "sold" us the ticket (we purchased the tickets online via FlyLevel's website). I tried to contact FlyLevel via phone and online chat, but nobody answered. I realised later that the company's "Contact Us" is only operational until 20:00 CET. At 13:00 in California, it was 22:00 in Europe, so the company's help center was closed, and there was NO ONE answering the phones, no one answering the online chat, absolutely no company representative available. What saved us was not even Iberia in Spain, it was AMEX Platinum (the credit card we used to purchase the tickets) was dedicated and resourceful enough to locate the ticketing number through the first flight we flew from BCN to SFO. Had they not located those ticketing numbers, we would have lost our flight, because by the time the help centre offices opened in Europe the next morning, the flight would have taken off without us. So be forewarned that at SFO, FlyLevel and Iberia have NO employees present who can access reservation information. None of the check-in staff were employed by FlyLevel nor Iberia. They were a contracted "concierge service" (that is what the staff told me) who have NOTHING to do with FlyLevel nor Iberia, whose only function was to check in passengers and baggage. The concierge staff told me that it was not the first time that such a thing had happened to other passengers, and apparently at least one case they were unable to fly. So we were very lucky. This is a serious internal problem that can lead to nightmare situations for some unfortunate passengers. I am writing this review to warn other travellers of what could happen to them. I understand that with the pandemic, companies are under pressure to save money, but their internal error could cause serious problems for travellers who have no access to company help at the time of their flight. The staff and company need the passengers, and the passengers need/want the service, so let's hope that FlyLevel / Iberia can fix the problem and save other passengers from unnecessary anxiety and stress. They should foresee a way to help passengers during check-in for any flight anywhere in the world. Otherwise, they should reschedule flights so that check-in times coincide with their company's online/telefone assistance operating hours.
Vorig jaar had ik een retour ticket gekocht via FlyLevel voor maar liefst 149 euro.Vanwege corona was de vlucht gecancelled, wat logisch is. Alleen wat mij echt heel erg tegenvalt is dat ze nooit een refund of voucher hebben gegeven. Dit noem ik scam en ik heb ze vaak genoeg proberen te bereiken. Ik stap morgen naar de politie toe om er serieus werk van te maken. Ik heb ze namelijk genoeg kansen gegeven en lang genoeg gewacht.Last year I bought a return ticket via FlyLevel for no less than 149 euros.Because of corona the flight was cancelled, which is logical. Only what really disappointed me is that they never gave me a refund or voucher. This is what I call scam and I have tried to reach them often. They are unreachable. I will go to the police tomorrow to do something about this, because I have given them enough chances and I’ve waited long enough.
I would give them negative 5stars (-5) if it was possible. They are scammers and they do not want to issue refunds and although the booking was made through their website, they conveniently now point out to another company probably spawned out of their original one. And, they have no reliable contact information on how to get refund from "flyleveleurope"? by the time they will give info it will yet another subsidiary called "flylevelspain" and then "flylevelbarcelona" perhaps?1?
I understand that airlines face tough times. My flights booked with FlyLevel had been cancelled several times. Frustrating is that they promise a refund, but it doesn't come. Their communication is lousy. No email address, which makes it impossible to send supportive documentation. The FlyLevel emails are all no-response emails, which means, you cannot respond. It is like talking to somebody and telling him/her, but I don't want to listen to your response. Are we in jail or what? Forget to reach somebody by phone somewhere in Spain. Just stay away from them. It saves you trouble and money!
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