Review Time
Most expensive baggage fees ever! 30% of the total ticket value was from 1 checked-in baggage! 280 U$D for one 23 kg luggage on an intercontinental flight!This is an abuse and it should be illegal. If I compare it against my weight and volume vs the amount paid, I paid proportionally more for the luggage than for my own ticket... I never imagined that an airline would be allowed to charge that amount for checked-in baggage. I clearly felt for a very dishonest marketing stunt of a lower ticket price that was compensated by the check-in baggage fee, won't make the same mistake again.
Entertaining system was broken in both flights, which means it's the same aircraft that they didn't bother to fixMost confusing flight schedule from Barcelona, all the emails I received stated it's a 210pm flight, then the airport screen stated 3pm when we arrived at the airport, delayed to 5pm after we went through the securityI paid for lounge for the long wait then around 245pm it was changed to 315pm, when we rushed to the gate, it's delayed to 4pm
Purchases roundtrip airfare through Expedia. Tickets listed on Expedia for Iberia airlines, but after confirming email arrived, tix purchased were for LEVEL- one of the worst airlines ever. Iberia is Level’s parent company (it turns out)- but Level ended up being, in my experience, a complete disaster as a co. and cancelled my return flight home with no warning or explanation-at the airport counter, 4 hours before my international flight was to depart. No refund was offered by Level and I asked Expedia to help with this as I would have never purchased this flight but for Expedia listing this flight on their platform. I tried contacting Level many times to get help with a refund, but they prefer chat and will disconnect you after leaving you on hold to wait for their response for assistance. Phone was no better. Expedia said they would try and contacted Level. After 4 days of no response from Expedia, I contacted Expedia again and they said they sided with Level because I was able to find 2 flights home on the same day through other carriers - even though I paid for a directFlight through Level that was cancelled without justification. Expedia offered me $100 credit toward a hotel stay- which I refused as they did not help at all with getting a refund from Level. Had to work it out with my credit card co and what a pain this has all become- all because Expedia will allow its customers to do business with a fraudster like Level!
Worst experience with an airline in over 30 years of flying. Absolutely the worst. Made our booking over 2 months ago for the 4th of April. 2 weeks before the flight, it was cancelled. I spent approx 3-4 hours online and on the phone trying to rebook a later flight, but Level had cancelled the same routes on subsequent days. After a week of trying, was able to book a flight leaving 3 days later than our original booking. Attempted to check-in online 24 hours prior and a weird glitch in the system made it impossible to complete the check-in without paying 70 euros extra to choose seats. Phoned and was told that American passport holders who did not wish to pay to reserve specific seats would need to check-in at the airport. Arrived at the airport, waited 45 minutes in line to check in to be told that the flight was overbooked and we were on a waitlist. Spent a total of 3.5 hours, waiting for all passengers to board before we were finally told that the flight was full and we needed to return to the check-in desk to be rerouted. Airline staff were rude and unhelpful throughout and did not provide any information about the situation. There were more than 25 people removed from that flight. it goes on...
We just flew from Miami to Barcelona direct. Very dissatisfied with the airline.No WiFi, no television( although all the seats had them), no plug ins to recharge your own personal devices, warm beverages because they did not serve ice and our seats were very small with 6 inches of leg room. I will never fly the airline again. We couldn’t wait to deplane!! Flight 2630 from Miami to Barcelona.None of this is exaggerated.
It's less than 21 hours before my flight and check-in isn't open yet, only if you buy a seat...it's not fair because the airline page says: 'For early check-in you will need to select a seat. Random seat assignment (free of charge) will open 24 hours before the flight.'The rest you also have to buy at a high price, even the flight looks very cheap at the first - don't believe in that, checked baggage and meal are not included in the transatlantic flight, so in the end it can cost more than good airlines like KLM or Air France, which I am happy used before.
I booked Level from to Barcelona for a quick 4-day vacation for my 10 anniversary. They email me 2.5 weeks before the trip to say that they’ve cancelled my flight and rebooked me on another flight TWO DAYS later than the original. I tried calling that evening, but their customer service team was closed because they are on European time (fair enough). I used the chat function the next morning and the representative told me my only options were that Level could change our travel dates, offer a credit with Level, or a full refund for the flight. Since they cancelled the flight just 2.5 weeks before our trip, rebooking with any other airline would have been more expensive and our accommodations at that point were non-refundable, so any option they proposed would have cost me a few hundred dollars. I told them that I’d like them to rebook me for another flight on my original departure date with another airline (something that other airlines have done in the past when they cancelled/overbooked flights), and they refused. I asked them to have a supervisor call me and was told that the supervisor would say the same thing. I still asked for the supervisor to call me and was told that one would. That was about 30 hours ago and no one has called me. Their office is going to close soon, so I guess I’m not hearing back today either. I’ve messaged them again a couple times for an update and was told that they can’t even tell me the DAY that the supervisor will call me, let alone a window time frame. I also tried calling back into their customer service line, and was on hold for about 10-15 minutes before the line just disconnected. But I guess I’ll have to try again since their chat agents can’t answer any of my questions. This was supposed to be our 10th anniversary trip and we are already on a stretched budget. Now, because Level decided to cancel a flight, I need to pay a few hundred dollars more, and I don’t know what we’re going to do. If they contact me to rectify the issue, I’ll revise my post.
Absolutely horrendous experience with Level Airline! They canceled my flight from BCN to BOS with barely a two-week notice sent by email, and audaciously rescheduled me for 2 days earlier flight (which I still had to call to cancel to get the refund), only bothering with a lackluster email notification. But the real kicker? Their customer service is a joke—a black hole of endless hold music and dropped calls before even speaking to a human. I also had to dial-in again later, because shortly after starting the chat I couldn't get a word from the support due to awful audio service (probably due to cheat caller software service they are using). It’s clear Level Airline cares nothing for its passengers, treating us with utter disregard. Their handling of my situation was not only incompetent but also unprofessional - they make it extra difficult to even opt-out from the terrible option they are offering. If you value your sanity and travel plans, steer clear of Level Airline. A single star feels like a reward they don't deserve. Utterly disappointing!
I consider myself a frequent flyer, flying at least 2 times per month.This is, by far, the worst flying experince I’ve had in my life.I’ll try to be as brief as possible:When I arrived at my seat, there was a dirty kleenex in the storage space, we’re off to a good start.Secondly, the screens not only were small and outdated, but that doesn’t matter anyways because they didn’t work at all.This was not the only thing that didn’t work: They shut down the power outlets so no possibility to charge any devices.We’re not done yet, no food was served on a longer than 12 hours flight from LAX to BCN.At least the plane flew correctly, so I guess there’s that…Overall, I would never recommend this airline to anyone, any other airlines is a better option, only go with Levels if you really have no other possible choice.Oh, did I mention we arrived late as well ?… (of course we did)
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