Review Time
I have had only bad experiences with this airline. First they would not refund money due to COVID. They canceled but I had to take a voucher!! Recently I tried to use the voucher when they were offering a "sale". Of course, my voucher was not acceptable - until the prices increased and I had to pay $250 more. I tried to get a representative and after a week of unanswered emails the "live" chat told me too bad!!!If they offered me a refund I would take it in a minute. If you have a chance to book with another airline, DO IT!!!!!!!
Hi Level, let me start out by saying you can all drop in a ditch :) now that we've set the tone, here's my story. Booked return tickets between Amsterdam and Rome for eight people, for end of June 2020. No COVID regulations at the time between Netherlands and Italy, so that couldn't be the reason they cancelled the flights. Got an e-mail, saying how sorry they were and that they'd refund the ticket fares or give out vouchers. None of that has been done, not after long, long, long hours calling them, emailing, trying to figure out this impossibly confusing system they've created (a maze of mother companies, daughter companies, booking agencies and the like). Seems like we don't stand a chance getting our money back, seeing as they are filing for insolvency. And the worst thing is that they still F*KC*NG operate flights in the mean time. So, I pay money for a service they don't provide, they don't refund the money because they tell me they don't have enough money, all the while there are people still paying for services they shouldn't even be able to pay for. This is not only a ridiculous company, the whole system is outrageous, leaving the consumer a voiceless jackpot for companies to grab at. The petty thieves they are. F*KC Y'ALL!
Waited for a long time, to get through, but reading reviews i thought it may be worth it, esited for 90 minutes for delivery,how disappointed, food was luke warm , dry and tasteless, curry sauce did not even have a taste. Rubbish for the £40 we paid. Will never use again
This scammers went bankrupted just a while ago, grounding all their flights. If you had a ticket with them, you need to file a claim from a website that is not even English! Oh, by the way, you need to pay £50 to be able to file a claim :) Main company IAG is still operating and running multiple airlines but Level is going bankrupt and not paying people`s money. Pathetic executives...
I booked a flight for May 23rd to Amsterdam. When I got an email to say they had cancelled my flight. I got an email that said I had the following options:'We offer you the following options:• The re-booking of your flight to your final destination at a later date, subject to seat availabilityOr• Request a REFUND to receive the full reimbursement of your booking (you will receive it within approximately 7 days)'I followed the procedure to request a refund, upon receipt of this I was told 'we regret to advise no compensation is due'. So they have effectively stolen my ticket money:'Under EU flight delay rules (which still apply this year despite Brexit, and which cover all flights leaving the UK or EU as well as flights to the UK/EU on a UK/EU airline), you're entitled to choose between:EITHER a refund for the flight that was cancelled.OR an alternative flight (airlines call this re-routing) to your destination.'So they are illegally ignoring Article 8 of Regulation 261/2004.
Level stole our ticket money. We were supposed to fly to Spain mid March. Covid19 killed the trip. I have spent over 15 hours on hold, web sites, filing claims both before and after the fly date. Level refuses to give us a refund or even voucher for our 4 tickets even though their website clearly states they would. All other travel companies have been awesome about Covid, but not Level. Do not but tickets on Level unless you have money to burn.
I booked a flight in April that was cancelled by them and they don't want to give me a refund for the tickets. They want me to take the voucher, but my plans has changed and all I want are my money that I payed for the tickets. I will not travel with them anymore that's for sure.
My flight from New York to Paris on April 22 got canceled, and on the site of the company I asked for the voucher which was offered. But never saw my voucher while all the contact numbers hang up on you. Show site shows now that my flight doesn’t exist and my booking number invalid. How do I access to my voucher???
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