Review Time
NEVER EVER USE IT. SCAMMERS I booked a a two way flight Barcelona -Miami through flylevel. The same date due flying back to my son’s school schedule, things took a turn for the worse. I was in contact with the booking agency, but what shocked me most was the airline’s role in what happened next.Six hours before departure the airline canceled my son’s ticket — No alternative was given just a cancellation message. When trying to contact flylevel service desk a recorded message stated that helpline services was available only on labour days from 9 to 20 hours of ….Spain. The flight was supposed to depart on Saturday. So, no answer, no apologies no accommodation. We needed to pay a hotel, even with a nice attitude accepting him from the hotel as my son is under age. And purchase a new flight departing Sunday. Flylevel answered three days later on Spain timeshift hours, so Monday afternoon and offered excuses and a 100 Eur compensation for a flight costing 1.400 Eur. No other compensation was given and their attitude on leaving an under age boy stranded was between rude and I don’t care.They breach the EU legislation but the authorities do nothing to make comply the law.
We booked our flight through Iberia, which was operated by Level Airlines, and it was by far the worst airline experience I've ever had. Iberia told us that our One World benefits applied with Level, but to our surprise, we had to pay for additional baggage and other costs. The airplane had no WiFi or entertainment options on an 11-hour flight from Barcelona to Miami.The flight was delayed by 5 and a half hours, and they charged for water, soda, blankets, and even meals. The plane was old and smelled terrible. Drinks were served in cups that were no larger than urine sample containers. Overall, it was an incredibly unpleasant journey.
horrible web site ..misleading online booking process, changed seats a month after buying ticket took my money never got the new seat. We took off from Boston and had landing gear problem. Pilot spoke ONCE to us.. 2 hours back on the ground.. Told to go to baggage where help will be there . GUESS what no one around ..no customer service available at 2 am. I get it planes break. BUT you always have telephone customer service. Twice now I've flown them Never AGAIN
They just left 2/3 of the plane luggage back in Barcelona. After a 13 hours flight to Santiago, they made us all que to fill a complain to get the luggage back. When asked why, they said it was because of "airplane balance", so they did know this was happening, and didn't let us know with anticipation nor offer an easier way to get the bags back, 3 extra hours at the airport just queing
We bought extra legroom with Liberia from JFK to Barcelona. They at the last moment rebooked us on level.It was the most uncomfortable ride I've ever experienced on any aircraft. No service of any kind, Wi-Fi down, screens were down. The staff said that level bought the aircraft used and it was not ready for service and they went ahead and put it into service.The seats are so packed together that I had to sit at an angle. I talked with three other passengers seats would not even recline.We are supposed to be booked with Liberia from Barcelona back to JFK and just found out they're putting us on the exact same flight.They owe us a first class trip on Liberia back, it was that bad. No exaggerations.
I would never fly Level again. I pre-purchased food but it was not put on the plane and now, 4 weeks later, having given Level the receipt, reservation number, date etc. they are still “researching” and I’m still waiting for my refund. 11 hour flight and no seat back entertainment and no wifi. Very small uncomfortable seats.
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