Review Time
Wow, what else can I say? I requested some fabric samples which they sent out free of charge. I then ordered a window seat on Sunday night, it was delivered by Friday. It’s an amazing fit, well made, lovely fabric and free delivery. I couldn’t be happier as I was expecting it to take three weeks. Well done, top class service.
I had my sofa cushions filled and received it today, well packed, secure and a lovely DHL driver delivered.I am so pleased with the work the boys have done that I recommend Foam Superstore without a doubt to everyone whose looking to get this job done.Tracey is a brilliant staff member whose patient and understanding. She went through my complicated work with ease and made me feel so valued. She is very customer focussed and a great asset to the company! Thanku Tracey!
Placed my order and unfortunately got one measurement wrong. Called and mailed first thing in the morning and the changed was noted and I was informed. Really quick delivery and both foam cushions were as ordered with the correct dimensions. Really happy with product, service and price.
Cushions arrived on time. Sadly that is the only good thing I can say. One of the items is short by 2cm, zips don’t run in straight line, edging is on the side, then it’s on the top. All over the place. Rather than send a replacement first they want the them back so would have to do without seating for months on end (read previous reviews to discover that this would happen ) Different company representatives say different things at different times. Thought value was good but you get what you pay for. not good quality
Ordered 24 foams for my Yacht, everyone a different size. Sent templates for them to cut from. A teeny issue (complex order so not surprising) but was rectified and sorted quickly. Tracey has been amazing throughout. Would definitely use this company again.
I feel sad that I feel the need to write this review since the reason I thought I would take the risk placing an order with this company (despite the terrible reviews on this site just before I placed my order) was because I fell in love with one of the materials they offered and it is a small family run business from what I could gather. Unfortunately in my case, this meant the service was terrible! Placed an order on 1 Jul 2021, arrived 17 Aug 2021 to the wrong dimensions. I asked them to collect this and replace to the correct size which they agreed to. Then after me chasing them multiple times for the replacement and them confirming it would be on its way soon, they said on the 8 Sep 2021 that the material was no longer in stock. By now, I have painted my wall to match this material and had a joiner build in shelfs and a bench. Then when I suggested they could perhaps manage to salvage the original order as it was too big as opposed to too small, they started saying there was nothing wrong with the original order and I should pay them a further £27 to have it sent back to me as it was. I felt this was extortion and they were playing on the fact that I was desperate to receive that material. However, this was the last straw and I asked them for a refund. It then took them 13 days to process said refund. STEER CLEAR!
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