foamsuperstore.co.uk

4
4 Based on 56 reviews

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Average Rating

4

/
5

56 Reviews

5 Star
74%
4 Star
2%
3 Star
0%
2 Star
4%
1 Star
21%

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Review Time

Richard H.
Superb help from start to finish

Superb help from start to finish. Talked to them via online chat. Took my covers up and lady extremely helpful. Picked my foam then collected 5 days later. Job was so good I have just dropped off another set to be done.

5
Date of experience: Jul 04, 2024
Madison Coleman
White toxic-looking liquid oozing through the seams

I had an issue with the colour of the fabric which was so different from the photo - not resolved except to be told that I should have got a sample. But now the foam has got wet in the rain and leached a milky white, toxic-looking ooze through all the seams completely ruining the fabric covers! Couldn't believe it could get worse. Company wanted nothing to do with it and refused to replace the covers or the foam, as I had had given them a rude review !! Small claims court here we go

1
Date of experience: Jun 30, 2024
JS28
had a great experience with foam superstore

had a great experience with this company and iam glad to recommend foam superstore, they advised on the type of foam that would be best and the coverings for our outdoor garden furniture the colours were perfect and craftsmanship spot on. delivered so quick no distance to far away, also kept in touch from sending to product delivered spot on 👍

5
Date of experience: Jun 12, 2024
Kendrick
Watch out for colour on website. No correlation with reality!

helpful to deal with until I received the order which was a radically different colour to the colour advertised. Instead of a fabric shown as a textured marine blue on their website I received a neon sky blue - looks awful and now having to get another company to make covers. Expensive and Foam Superstore not interested in helping or offering to replace. It's all 'if you read the smallprint, f@ck off''

2
Date of experience: Jun 05, 2024
Raleigh
Had to chargeback the money

One of the worst companies I've ever used!I ordered some made to measure foam to replace my sofa cushions. I carefully measured my current cushion and made sure the sizes I inputted into their website were correct. When the foam came it was far to big. I measured it and it was about 20% bigger than the sizes I put in their website and the sizes that were shown on my order details. I contacted them immediately to tell them the size was incorrect. They replied telling me to just force it in and they told me it's my own fault. Not sure how it coming 20% over the inputted sizes was my own fault. No amount of forcing would make the foam fit in my cover. The cover was going to rip before the foam went in. I replied to Foam Superstore but they totally ignored me an I never heard from them again. I had no choice but to start a chargeback on the money paid and thankfully today was fully refunded by my bank. Foam Superstore totally ignored everything after telling me it's my own fault, shove it in. Absolute useless company, that I would recommended people steer well clear of and find a different company. I've now got to make a trip to the tip so I can get rid of this useless foam that's been taking up space for weeks in my house.

1
Date of experience: Mar 01, 2024
Matthias
Great Experience

Great customer service, great product and great price, especially compared to similar others. My perfectly sized replacement cushion arrived on time, was easy to fit and feels wonderfully comfortable..

5
Date of experience: Feb 16, 2024
PoTeletubbies80
very good service off this company …

very good service off this company placed order for new foam for all seating in caravan was deliverd 48 hrs after quality workmanship and free delivery would use again .....

5
Date of experience: Feb 15, 2024
Esty Rogers
Great customer service

I had a great experience with this company. I sent off my 'L' shaped sofa cushion cover to be measured for a new foam insert. They called my the day after to discuss what type of foam I'd like, explained the differences, and then it was back within a week!Great value and customer service, thank you.

5
Date of experience: Jan 15, 2024
Agatha P.
Absolutely shocking!!!!

Absolutely shocking!!!!! We used the free shipping of 3-5days for a deadline of a project. It didn't come as you would have now come to expect. When contacting them on the Monday after (Saturday was the deadline) they said they they would send it now and get it next day (they hadn't even sent it at this point 🤬) needless to say it didn't come. For another week!!!! I had paid via PayPal 41.89 and just found now that there is a direct debit scheduled for end of November for the same amount to this scandalous company again. I've cancelled it but that is disgusting!!!!

1
Date of experience: Nov 06, 2023
Cosmo Patterson
I used Foam Superstore to purchase some replacement seat pads for garden furniture.

I used Foam Superstore to purchase some replacement seat pads for a garden furniture set. The website was really easy to use in entering your measurements and selecting the foam type and any extras. The foam sets arrived promptly and are really high quality. Has made a big difference to the comfort and quality of our garden furniture set and considerably cheaper than building whole new cushions. Very pleased and will use again.

5
Date of experience: Jun 23, 2023

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