Review Time
The notices to renew prescriptions are confusing to follow. It is difficult to decipher what needs to be completed versus what is optional. Then, when you complete the required steps, you receive a text message asking to complete the questions once again.
I like the concept of their website. But, I thought that paying would give me a faster service for medication prescription, which is REALLY not the case. I have been trying for a whole week, to get an acne cream prescribed. The website recommended I used their pharmacy -pocketpills. I said yes. Pharmacy texted me that the medication is in shortage (yet theres no shortage announced by medication company..). Now pocketpills is telling me I myself need to call multiple pharmacies to see if they have it in stock??? I requested a transfer to my pharmacy and they said no. My pharmacy needs to call them. This is crazy bureaucracy for nothing. I couldve just try and contact my doc to get my prescription and I wouldve gotten it within 2 days max. This has been going on for a whole week. Well, lesson learned! Will not use Livewell again.Edit to add another star for customer service who helped me out after posting this review. I finally got my medication to my pharmacy without issue (no shortage who knew…)
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