Review Time
Layko was so extremely helpful for my call today, she took the time to help me with every single step and was so patient with me understanding. This person is the gold standard for customer support, and I couldn’t be more happy with the help I got today! Thank you Layko for all your help, understanding and patience. Bryce
I studied the Certificate III in Health Services Assistance course with Foundation Education.The learning materials themselves were fine, but the work placement process and paperwork were not realistic at all.The placement form looked more like a legal contract, and everyone I asked to sign it felt uncomfortable or worried that they might be held responsible for something.One of the staff members even told me that if I offered to “work for free”, an organisation might agree to sign — but that’s not realistic or ethical in the healthcare field.As a result, I wasn’t able to get even one unit signed off, and I couldn’t continue the course.I’m not writing this out of anger — I just don’t want others to go through the same experience.Before enrolling, please make sure you read and understand all the placement requirements and documents carefully, and confirm that they suit your situation.20/11/25Thank you for your reply.I have already been in contact with your team, but the issues I raised have still not been resolved. Even after explaining my situation several times, I have not received consistent support or clear responsibility from any department.When I requested RPL, the response was very slow, and although my current unit codes have changed to the new versions, the RPL kit I was sent still contained the old unit numbers. When I asked whether this was valid, I was transferred around again with no clear answer, and communication has continued to be delayed.My assessments have also taken around three weeks to be marked. If this continues, I am very concerned that I may not be able to complete my course within the required timeframe.I would appreciate direct and timely support so this can be resolved as soon as possible.
An employee named Emy Araullo was a wonder for my questions regarding work placement and course information and helped me a lot with clear concise emails and answering them within short times. He did an amazing job and I’d love to hear from him again
I did a Cert 111 in business and I will never be able to say thankyou to Lisa and Sue enough from Foundation Learning. They answered my questions clearly and always explained things clearly. It made the remote learning alot easier knowing I had their support.
The platform was easy to navigate but there was not a way to ask questions on work that was marked without going through chat or calling. Some of the comments buy the assessors were a little rude, can’t remember exactly how they put it but essentially I was told by one ‘that they had never seen a file so big uploaded’ and explained how I should have done it! I actually just tried to cover all points in that particular assignment, some of the subjects and assignments would not actually be done by an SLSO and seemed to be added to make the course more expensive than the cert III. All of the schools I volunteered in could not see why some of the assignments were in there and had not seen a course that was like this. It seemed unnecessarily complicated.
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