Review Time
"The cleaning service was fantastic! My flat was sparkling clean, and the attention to detail was impressive. The team was professional, efficient, and courteous. Highly recommend for anyone looking for a reliable and thorough cleaning service. Five stars! ⭐️⭐️⭐️⭐️⭐️"
The property was not that messy . They take the money up front . I had booked for 9am and the cleaners turned up at 9.40 am .They had hired a rug doctor machine . The cleaners turned took them 3.5 hrs and I had paid £270 . One of the chaps has broken the lamp cover on my oven hood , which I had to order . I have complained to the e-mail and there is no response .Basically , they take your money and don’t care .Do not be scammed .I have now seen that they broke a window as well , which will cost £190 plus vat , plus £25 for the lamp cover for my oven hood .They are not professional
The Issly task team was absolutely amazing, and couldn't recommend them more. I had organized for an end of tenancy clean for a 2 bed flat and they were very lovely and easy to work with, with absolutely no issues, they brought everything they needed and were so pleasant to talk to aswell, and happy to get the job done. The cleaning was well done and has allowed me to get my full deposit back, so highly recommend. Thank you Issly Task!
Booked a cleaning job. Guys who turned up said they wouldn't have accepted the job if they'd have known the condition of the property, but this was disclosed while booking. Then got an invoice (sent twice a minute apart) saying that it was 24 hours overdue - sent on the day the job was due to happen but didn't. Tried calling, it said use an email address instead but the address given isn't valid. Called again, waited to speak to someone. Call rang for a long while then went to a voicemail but that said no more messages could be left for the user. So not just a let down for the job, but a complete and utter customer service failure as well. Avoid at all costs
Worst company everThey are just ripped off After booking and taking 65 deposit one of their team without any cleaning products or tools to charge us more 45 pounds and he insisted to confirm by email that I will accept their cleaning in any conditions. When I refused to do that they charged me all the deposit taken which is 65 pounds.Totally unacceptable behaviour Not recommended
⭐ One Star – Completely Disrespectful ExperienceI genuinely wish I didn’t have to write this, but my experience with Issly was incredibly distressing.I booked an end-of-tenancy clean and paid £470 upfront. Two men arrived and immediately dismissed the job because I still had a few belongings on the dining table — despite the fact I was actively clearing things as they arrived. They told me they were going to call the office and come back to me. Instead, they just left. No update, no email, no next steps. I waited for over an hour in good faith, expecting a response. Nothing came.The company later claimed the property wasn’t in an “acceptable condition” and that I was “clearly told” this — which simply isn’t true. There was no conversation. They walked off in the middle of a call. I wasn’t given any option to continue the discussion, no opportunity to clarify anything, and certainly no proper explanation of what their so-called standards were.I now find myself being charged £65 for a “call-out” — for a visit where no service was performed and where I was treated with open dismissal. To make matters worse, they took a photo with me clearly visible in it, without my knowledge or consent, which I find incredibly invasive.I have lodged a formal dispute with my credit card provider, not just because of the money, but because of how I was made to feel — anxious, humiliated, and disregarded.Even if this dispute is eventually resolved in my favour, I could never recommend this company. Their handling of the situation was cold, unprofessional, and shockingly poor. Avoid if you value transparency, decency, or simple respect.
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At Fresher Start Ltd, we specialise in delivering high-quality, professional cleaning services across London and surrounding areas. We are trusted by tenants, landlords, letting agents, and homeowners to provide reliable, detailed, and results-driven cleaning solutions.
Our core service is end of tenancy cleaning, designed to help tenants leave their property in excellent condition and maximise their chances of securing their full deposit. We understand the high standards expected during landlord inspections, which is why our cleaning is carried out thoroughly from top to bottom, covering every room, surface, and detail.
In addition to end of tenancy cleans, we also provide deep cleaning, after builders cleaning, and specialist services such as appliance and carpet cleaning. Our experienced teams use professional-grade equipment and effective cleaning products to achieve consistent, high-standard results across all types of properties.
We pride ourselves on reliability, efficiency, and attention to detail. Every job is approached with care and professionalism, ensuring that each property is cleaned to a standard that meets both customer expectations and industry requirements. Our service is designed to be convenient and stress-free, allowing our clients to focus on their move while we take care of the cleaning.
At Fresher Start Ltd, customer satisfaction is at the heart of what we do. Our goal is simple: to deliver a spotless finish, a smooth experience, and a service you can rely on every time.See more
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