Review Time
I signed up to watch the World Series on 10/27. The site had a free trial for 24 hrs. I canceled the next day. On 10/30 I reactivated my account. That evening before the game I checked the TV app. It wasn’t working, the phone app said I didn’t have an account and then that my password was incorrect, so I called customer service. I was told I had set up 2 accounts and he’d never seen that before. Same email, same payment method. He said he’d cancel 1 of the accounts. The following day $85.98 was taken from my account. My app told me that I had a free trial that would be canceled on 11/7. I called 11/3 to cancel and issue a refund. Was told that would happen but 5 days later, no refund. Called again on 11/9. They had my email and asked for the last 4 numbers of the card used to purchase. Was told he couldn’t do anything but would escalate the ticket. Then received an email essentially blaming me for not reading all the fine print, telling me not to call again because no agent would be able to help me. No refund would be coming but I could call if I want to sign up again. Surely, they jest. I paid $85.98 for 5 days of programming. Outrageous behavior from this company.
I signed up for fubo and it came with a free 7 day trial which I thought was nice. Within the first hour it started glitching. I was halfway through s2e7 of Yellowstone and it kicked me off. When I got back on s2e7 was no longer on the app and neither was s2e8. I don't understand how all the other episodes are available but not the one I was just watching? Also a lot of other episodes for season 2 now say "upcoming" and won't let you watch them even though they came out years ago. It appears it recognized I was watching season 2 and decided to make it unavailable. I imagine if I continued past the free trial to where I actually paid for my first month they'd magically be back on there and available to watch. Definitely not a great first experience and I don't know why you'd offer people a free trial if you're not actually going to allow them to watch anything? The cheapest membership is close to $100 a month so the fact the app is already so glitchy, unusable, and inconvenient within the first hour tells me everything I need to know. Don't waste your money or time on this service as it's not worth it at all.
Have been with FUBO for a LONG TIME, and was always a big proponent of it. The recent UI and other "improvements" are making FUBO no longer worth it. My wife now has to sign into our main TV frequently, and I have to declare "who's watching" on our bedroom TV (but do not have to sign in). I have placed the service on a long-term pause: if it's still this screwed up when we return, we're GONE!!
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