Review Time
Had a terrible time finding compatible power charger as the original that came with the tablet a few months ago broke (the male part). Bought 4 & had to return. Finally actually did a chat at the web site & told my story & provided a picture of the back of my tablet that showed details of type of tablet. The response gave me page of the proper power charger so purchased & I was ecstatic that it was the correct one!
Bought a Fusion Tablet, failed within weeks. Software is poor, customer service non existent & refusing to refund, they continue to refuse to refund quoting Amazon's 30 return policy. Completing ignoring the consumer rights legislation. So in effect Fusion only offer a 30 day guarantee. Best advice avoid avoid avoid.
Can I take back my one star? This tablet ( SERIES FWIN232) is terrible.Ii got it in January 2025 when I had to travel for an emergency. Right from the start the frustration began. It takes me multiple times to get it to turn on, then after I log in it closes down. I have tried to work with this unit but I am at my wits end. My advice to anyone is DO NOT BUY IT.
The company handled repair of my Fusion5 10.1" FWIN232 Plus Tablet PC device promptly and skillfully after receiving it. They shipped it back to me within hours but the transit time via USPS was about a week unfortunately. My interaction was courteous and professional. The repair invoice itemized the repairs made and parts replaced.Joe Allen
This is a piece of hot garbage. It was a gift I received from my parents and I feel so bad for how much I hate it but this thing barely functions. It deletes my work when I type it, the cursor is constantly in the way and I can barely use it for day to day functions. The updates don't work and take forever to download and I am so enraged my parents got conned out of money for this worthless tablet. The company should be ashamed and embarrassed for trying to pass this off as anything other than cheap over priced trash
My wife and I are elderly (70 & 80 respectfully) and do not enjoy good health. I purchased a Lapbook from Fushion5 as a present for my wife, regretfully we were not born in the computer age (an abacus was as technical as we had)Lol. However I attempted to load the usual information into the new machine only to make a complete hash of things and managed to get the Laptop locked. To my amazement the staff at Fusion5 offered to repair the machine under warrantee. Each member of staff was supportive, understanding and very helpful - so rare today. If this was not enough they have installed 'Help' app plus being happy to chat over the phone if needed. Not many companies still maintain the old principal of 'The customer comes first'. I for one would not hesitate is recommending Fusion5, not only for their outstanding customer service but also for an excellent Laptop which is value for money.My wife and I would publicly state that the support, assistance and kindness of Fusion5's staff was second to none and we cannot thank them enough.
From the beginning of my purchase to receiving the computer everything was handled fabulously. Communication was fantastic, and when I needed information the email was dealt with immediately.Would I use Fusion5 again? Absolutely! The delivery was very good, and the price for my all in one computer was very good.
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