Review Time
Excellent customer service and delivery by Galatent. The wind had damaged a pro40 gazebo leg at an event I was serving at. Next day I emailed Galatent to see if they had replacement legs. I received a call back, discussed the situation and they kindly sent out a new leg for next day delivery at a very reasonable price. I managed to replace the damaged leg with no loss of trade. Excellent customer service and thanks for the prompt delivery.
We've had our marquee for over 10 years, but managed to loose half the steel poles since the last time it was used. Only noticed this setting it up the day before it was needed. Spoke to Darren Perry at Gala who very calmly and professionally found our records and got us replacements and overnighted them to us for a Saturday delivery - before 9:30 - and at a reasonable price! Unbelievably perfect result. Many guests heard the story and were equally impressed with Gala Tent. Thank you Darren.
ordered a repeat printing of a shade top (original one was 2019) same art workQuality has gone through the floor , our logo is noticeably pixelated (5mm-ish)squares very disappointed in the fall-off in quality, can no longer recommend ALSOI repeated tried to submit a review in-house (RivYoo) , gateway ALWAYS times out
I’d give no stars if I could. Bought a marquee from the company and it’s the most flimsy item. Won’t stand up to even a light breeze. It’s unsafe too. I’d absolutely not recommend this company. We had issues with our gazebo ie they sent another companies gazebo and had to wait for a replacement so missed a show with our brand on. Poor customer service too as we were mis-sold the marquee as was told it was suitable for winter use, we’ve had it tested by a reputable company (which I’d highly recommend) and it’s not even suitable for summer use. Avoid this company.
I own several Gala marquees, one needed new gable ends for a 4m x4m elite pvc . I rang to enquire cost .I was told they would be £600.This was a very high price I thought.A new elite pvc was on offer for £758 for a completely new 4m x 4m.I didn’t buy anything for a week, but really needed a solution. So I ordered the new complete marquee.I was then told there would be two pieces missing….. you’ve guessed it , the end gable walls. I feel duped by this selling practice. I remember a time when you could buy replacements quite cheaply from Gala Tents, but no more.
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Gala Tent is the UK’s leading ISO 9001 certified supplier of high-quality commercial marquees, pop-up gazebos, and event equipment. Since 1999, businesses, event organisers, and homeowners have trusted us for our durable, innovative structures, including patented marquee designs and robust pop up gazebos. Our products are perfect for weddings, corporate events, markets, and more. We offer next-day delivery, custom printing & branding, extensive warranties, and a full range of spare parts to keep your event running smoothly. Gala Tent is committed to exceptional quality management and sustainability, using eco-friendly materials and energy-efficient processes to deliver the best service every time.See more
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