Review Time
I highly recommend being cautious when engaging with this service. They are also in partnership with a European entity. At the counter, there is an individual who works at a nearby hotel. Regarding the refund of my deposit: I was initially informed that it would be returned within 20 days, but later I was told it would take 30 working days. This change in terms feels intentionally misleading. Alleged damages: Upon return, they claimed there were new scratches and even 'smoking damage,' despite my clear documentation of the vehicle's condition. Their so-called 'evidence' was presented after the fact, and I was pressured into signing a checklist under duress. Customer service: Rather than addressing the issue fairly, they responded with dismissive and accusatory remarks, attempting to place the blame entirely on me. This experience has been stressful and unprofessional. It seems their practices are aimed at delaying refunds and creating reasons to withhold deposits. I would not recommend this service to anyone looking for honest dealings.
I rented a vehicle from Galdieri Rent a Car at Bergamo Airport (BGY) for a long period, carrying out several successive extensions. Although the car was in good condition and the initial rates were competitive, the return experience was extremely unpleasant and unprofessional.I requested an extension of the return time from 12:30 PM to 8:00 PM on the final day due to my delay flight. The agreement was established over the phone with a company agent. Initially, a fee of €43 was mentioned, but given my status as a long-term customer, the agent verbally agreed to waive the fee and promised to make the necessary changes in the system.On the day of the return, I was contacted by the company and informed that no agreement existed in the system. They then demanded I pay an entire extra day's rental for a few hours of delay—an unreasonably high charge. The company initially refused to honor the agreement, and repeatedly told me I had no proof of the conversation. After I sent them a screenshot confirming the discussion took place, the agent then argued that I had no proof that they explicitly agreed to waive the fee. I felt this constant refusal and insistence on the lack of proof was an abuse of authority and deeply humiliating as a customer.When I tried to explain the situation over the phone, the agent abruptly ended the call, stating: "Either you bring the car back in one hour, or you pay an extra day," and then hung up on me.It was only after a formal escalation of the situation through written messages (WhatsApp), where I requested managerial intervention and pointed out the failure to comply with the agreement, that the company reversed its decision and confirmed that I would NOT have to pay the additional fee, finally apologizing for the "misunderstanding."While the issue was ultimately resolved, the process was stressful, time-consuming, and required firm intervention on my part to enforce an already established agreement. This incident highlights a severe lack of professionalism in internal communication, customer treatment, and honoring promises at the agency level.
I strongly advise caution when dealing with this company. They are also partnering with a European company, “Wheego”. There is an Egyptian person at the counter who works at the Holiday Inn Express near Dubai Airport. Deposit refund misrepresentation: I was initially told that my deposit would be refunded within 20 days, but later, I was informed that it would take 30 working days. This shifting of terms feels deliberately misleading.Fabricated damages: At drop-off, they alleged new scratches and even “smoking damage,” despite my clear record of the vehicle’s condition. Their so-called “evidence” was presented after the fact, and they pressured me into signing a checklist under duress. Customer treatment: Instead of resolving the issue fairly, they responded with dismissive and accusatory language, attempting to shift blame entirely onto the customer. This experience has been stressful and unprofessional. In my view, their practices are designed to delay refunds and invent reasons to retain deposits. I would not recommend them to anyone seeking honest service until or unless I hate that person. It was torture.
My experience was great although the beginning was a bit tough. I had been mistaken when I had written my arrival time . So I arrived at 8oclock pm instead of 10 00 amThe manager at the office told me they didn't have my car ( of course) .But he kindly arranged a solution that was perfect for me. I admire his professionalism. The car was perfect and very clean. Thanks to him waiting longer than closing time, my sister and I had a great holiday in that wonderful country! Thank you again, sir !
I have been using Galdieri at Naples Airport for some time, both at Rome and Naples Airport. The staff and service is excellent, especially Naples Airport, in fact I prefer to fly to Naples Airport so that I can have a stressfree experience with Galdieri. Having rented from various rentals in Italy over the years, this particular office at Capodochino is the best I have dealt with, all down to it's wonderful staff. Five Stars
Great cars, great service! And most of all they are honest! The Only recommendation I would have, is if it was possible to have an option to pickup and drop off at the Airport even if chargeable. And also have a loyalty scheme. Im definitely going to rent with them again in the future! Thanks Galdieri Rent
Having read some of the previous reviews, we were apprehensive to say the least about what we would be facing when we got to Bergamo. In all honesty though, we were pleasantly surprised. There was an initial hiccup at pick-up with the driver initially not being willing to transfer us, but after a phone call all was resolved. The car we were handed was virtually new, and the process went without hitch. No problems at all during the hire and when we returned the vehicle, the hand-back went just as smoothly. Yes, we were advised to take photos and video of the car both at pick up and drop off but didn't need to rely on those. Don't normally feel the need to respond to reviews, but can honestly say our experience was not as others and we would hire from them again. Credit where credit is due.
Whilst away in Italy, I scuffed the rental car. When returning the car, I pointed out the damage to the staff at Galdierirent Milan Malpensa Airport. The lady was extremely fair in the amount charged and provided all the necessary documents I needed to claim from my third party insurance. When returning home to England, I realised that I was missing a document for my claim. I called the rental company and they responded immediately via a WhatsApp message. I explained the situation and within minutes, they had send through the document. I was then able to make the claim which was approved. Thanks team at Milan Malpensa for all your help! Paul
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Galdierirent offre servizio di noleggio a lungo termine, con oltre 100 Point in affiliazione e 6 Sedi Direzionali in tutta Italia.
Galdierirent a car offre servizi di noleggio a breve termine nei principali aeroporti e stazioni d'Italia.
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