Review Time
A poor customer service experience with Gate 1. My wife and I have been on 8 different Gate 1 trips over the past 20 years that went smoothly. We were to travel for our 10 day tour of Sicily on April 17. On that morning we received an email that our United Airlines plane from Newark to Zurich was canceled. We called Gate 1 and Tina Peterson arrange an alternative earlier flight from JFK, but our return flight would be to Newark. She explained that when we arrived at JFK, to tell United/Swiss Air to book us on their shuttle. When we got to JFK after talking to numerous people, we discovered their was no shuttle. Over the next several days talking with our tour guide, Ahmet and finally Randi at Gate 1, we were told that this was our problem. Randi refused to let us talk to her supervisor. They were unwilling to solve a problem they created. This took many hours, numerous phone calls and intense aggravation, impacting what should have been a pleasant trip. Since Tina told us the wrong information, we think Gate 1 should fix the problem they created. They could have changed our return flight to land at JFK, or at least offered to pay for the $150. cab ride. We will never travel with them again, they can’t be trusted when things go wrong. They are losing a loyal customer for the sake of $150.
I just came back from an 8 day Italy trip. Venice, Florence, and Rome. Amazing trip loved it I traveled solo and my first international trip. Max our tour guide was incredible he for sure knows Italy. Carlo the bus driver was so nice. The hotels were great however the one in Florence was okay. I will be using Gate1 again.
Edit: 6/15I received my air fare from Arch Insurance. The process was unnecessarily convoluted. Here I am with a potential illness, and I am unable to talk directly to anyone, at either company. This would have been fine if the receptionist or travel agent, had asked the 'back office' the correct questions. They come back with an answer to a question you didn't ask. So you go round and round. Bits and pieces of money are sent with no explanation. I felt unheard, and that they were unconcerned about me.Summary. All is pretty well , fiscally, still looking for $121.57.I will travel with gate 1 again, because the guides nd managers are wonderful and extremely knowledgeable about their culture history etc.I will look into other travel insurance companies and consider booking my own flights.As long as you go on trip as planned all is good. ORIGINAL: I have been traveling with gate 1 off and on for many years. I usually get the insurance for most trips. In April we would due to go to Fiji. I was diagnosed with the heart condition And told not to fly travel or exert myself in anyway until after I was cleared by my doctor. I had to cancel the trip of course so I filed an insurance claim the trip was approximately $1,500 per person. We canceled it Under the 30 day mark so gate 1 would only give us 10% of our money back. However, Arch insurance Only gave us $475 back. The indicated Gate one would refund the rest. Odd, bot ok. 6/2/23 I called gate 1 and advised them of conversations with Arch..they said no, call arch and ask if they refund airfare in their policy. They were closed, so I called American Airlines, to find out that $776 had been credited back to GATE 1??!!? The cost of the airfare was 776. Why did Gate One take my air credit and why did arch travel insurance send me $475+/- and CLOSE MY CASE? Gate one has my and traveling partners airfare, and I paid $149 for Arch insurance travel policy through Gate one, only to get $475 back from Arch in Total??? Now I have to call again and find out who has the .money.
Just returned from the 9 Day Classic Egypt Tour. EXCELLENT!! All the venues including the hotels and Nile cruise ship were top notch. The entire tour was very well organized with plenty of wonderful things to see. Our tour director Tarek was outstanding- very knowledgeable, organized, friendly and helpful, couldn’t have had a better guide. And the price was very affordable! Can’t recommend it highly enough. Definitely can’t wait for our next Gate 1 tour!
There were at least 5 on the trip that I knew of that had or got COVID People were not masking and when the bus guide asked everyone to mask not all didCOVID was/is horrible Why can’t people obey the rulesI don’t know who had COVID but 4 of us had our shots and 3 boosters It was a great trip and met some great friends Guides were wonderful But don’t know if I’ll ever go again
We have gone on 4 trips and loved them all but we learned the that they own the flight until the flight. If the flight is cancelled, they simply cancel the flights for the entire trip and rebook at last minute rates without any credit for what has already been paid. While in transit, we were denied boarding on our second flight. I called both the US and European "emergency" numbers twice to indicate that we were unable to participate in the tour. NO ONE answered. They are refusing any compensation because I didn't cancel the tour. We couldn't get to the tour; they were unavailable for us to cancel; but they claim they are blameless.
They canceled our trip to Peru. We bought insurance and didn't get our flight money or insurance back. Kept getting the run around from Gate one and jet blue. They kept blaming each other. Stay away from these companies they will stick it to you. Our group lost alot of money.
Very poor customer service of 4 trips with Gate 1, two resulted in canceled return flights, stranded in Ecuador and again in africa. While travel agencies have no control over airline cancelations, they should at least help to get another flight. Both times i was stranded, no one from Gate 1 would assist. I had to find my own last minute flight home, pay for transportation to airport, etc. All my original flights were booked thru and by Gate 1. They have ZERO customer service and do not care if you cannot get home. Burned twice by Gate 1.
Just now finishing a Gate 1 tour with a group of 24. They have been great all along the way from the booking agent to the travel director. Our Bulgarian guide (Violeta) was the best. She was both funny and knowledgeable. She had an uncanny ability to herd us along without being pushy. The hotels we had were a step up from other tour companies I’ve used. And the price was very affordable. All my travelers were very happy, as well.
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