Review Time
After watching the TV series I called and spoke to Olivia for some guidance and advice on our chosen cruise. What a great experience too. Olivia was so helpful and unbiased in her advice. No hard sell or pressure at all. We took a couple of days to do some research and compare cruises. We kept coming back to the deal offered and spoke to Olivia a few times. A great package combined with a very professional adviser gave us no doubt that the LoveitBookit deal was the one for us. Really efficient and outstanding customer service. Olivia is a credit to the Company!
We booked a Caribbean cruise with Norwegian Cruiselines after watching a 'Dazzling' presentation on LoveitBookit.. Free at sea package - Premium Drinks Package - Wi-Fi Package - Option to pre-pay gratuities etc... Sounds fantastic doesn't it!..... Well here is a little breakdown of the above...
Premium Drinks Package Included –
We are not big alcohol drinkers by any means, but when we did have drinks, they certainly were not premium, we watched on numerous occasions, bartenders not putting all the different spirits in cocktails (as stated on the menu) the cheapest of the cheap spirits too. There wasn’t even any fresh water drinking spouts to fill water bottles up and big signs in the dining rooms next to water dispensers stating that no water bottles are allowed to be filled up here… ‘You had to buy fresh water if you wanted any!’
Wi-Fi Package Included –
What was very misleading by LoveitBookit is not stating that that the Wi-Fi Package Included is for 150 minutes on 1 device of basic internet for 7 days! If you wanted to upgrade it costs $198 for 1 device for 7 days!! They don't mention that while gushing how wonderfull free Wi-Fi is!.... Don't be fooled though, NCL state that you cannot 'HotSpot' to other devices.... You can and should!
Paid Gratuities –
We paid upfront for our gratuities, yet on many occasions NCL staff hovered at your table expecting tips which made us very uncomfortable throughout the cruise…
On Thursday evening 29/01/2026 the captain announced that due to bad weather approaching we will not be docking at Costa Maya, Mexico and we would be sailing straight through back to New Orleans, obviously we were very disappointed but we thought ‘these things happen’ until we sailed on lovely calm sea’s all day Thursday (scheduled Mexico stop) and most of the day Friday. We saw The Regal Princess Friday evening come up from behind and sail off into the distance in front of us, they docked in New Orleans before us. We then found out off some of their passengers that The Regal Princess docked in Costa Mya, they all had a lovely hot day, calm sea to swim in before setting off back to New Orleans!!! One of the passengers said, ‘you want to read some of the reviews of NCL online as a lot of people are saying that NCL will use any excuse to miss a port out!’ And indeed, looking on reviews this is a ‘common’ practice with them!
So in conclusion, take these things into consideration and don't believe everything the plastic looking smiley, smiley hosts are promissing, not everything that glitters gold!!
LoveitBookit, and indeed Norweigen Cruiselines... Never Again.....
Matthew from LoveitBookit made the process of booking the cruise very easy. His friendly and relaxed manner and his knowledge and professionalism enabled me to get the cruise i wanted at a great price. I asked him a lot of questions and he answered them all with patience and knowledge. This is the first time ive booked a cruise with LoveitBookit but i suspect it wont be the last
This is our fourth cruise, and we wanted to ensure it was a memorable one while we're still fit and healthy. We decided on the South Korea/Japan Cherry Blossoms, as we have always been intrigued by the culture and lifestyle. Our interaction with the company and their representative via online chat was refreshing and positive, unlike many experiences we've had before. We soon transitioned to a phone call, and it was evident we were speaking with true professionals who understood their field. The representative was incredibly helpful and addressed all our questions and concerns. Although we have booked our trip and have over a year to wait, our interaction with the team has instilled confidence that the entire experience will be equally enjoyable. Thank you for your assistance!
I just booked my first cruise to celebrate my 50th birthday this year! The representative was fantastic, making the entire process incredibly easy and enjoyable after months of worrying about drink packages, tips, and Wi-Fi! Thank you for your assistance!
I reached out to the company regarding a cruise booking for 2028. The representative I spoke with was exceptionally knowledgeable about the available cruises and their destinations. As this will be my second cruise, with the first set for 2027, the representative provided detailed explanations about travel plans and cabin options. Booking was seamless, and our friends also decided to join on the same cruise. Excellent service, thank you!
I have used this holiday company multiple times and consistently find the staff, holiday deals, and ongoing support to be top-notch! I just booked another cruise and was assisted by a representative who was incredibly knowledgeable about this specific cruise and answered all my questions expertly. I truly appreciated the time and advice given to ensure this cruise would be perfect. Fantastic customer service!
This is my fourth cruise, and I wanted it to be special while I’m still fit, so I chose the South Korea/Japan Cherry Blossoms, a culture I've always admired. I engaged with the company and a representative through online chat, which was refreshingly positive. We moved to a phone call, and it was evident we were dealing with knowledgeable professionals. The representative was very helpful, addressing all our questions and concerns thoroughly. We’ve booked, but with over a year to wait, I can only say that the interaction filled us with confidence for the upcoming trip. Thank you!
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