Review Time
Terrible quality and terrible customer service. My walking boots literally fell apart after only a few months of light use. Because they were a gift, it was made extremely difficult for me to even contact customer service. I eventually managed to send them back to be assessed and refunded as they were clearly not fit for purpose - but Gelert returned them saying there was no fault with the product. Awful experience from start to finish.
Not sure what's happend to the build quality of Gelert products.Been wearing there shoes for years. Good quality build, comfortable to wear. Last a good while.Unfortunately.... brought a pair in March 2025. No heavy wear just general every day use. 8 weeks later. Both pairs are split down the little toe area, soles are nearly worn out. Wtf!!!
Second pair of walking shoes that the soles has become detached in less than a year. Customer service is non existent the web pages provide no useful help as the pages just go round and round with no useful information on how to return goods.
Bought 2 pairs Gelert walking boots for our 4yr and 7yr olds last year. They were good for a few walks in the Lake District and locally - comfortable and pretty waterproof but during our walk up Scafell Pike I suddenly noticed that both boys had splits running down the side of all 4 boots. They had split the plastic / rubber at the sides where the boot flexes the most. Looks like a design issue.I'd be wary of buying this brand again. They weren't hugely expensive (£40 per pair "reduced" from £60+) but I'm sure the way they've failed means that all of this model will eventually go the same way. Disappointing to say the least.
I bought a Gelert jacket from Sports Direct at the end of November. Since the jacket is lightweight and not suitable for winter, I only started wearing it at the end of April. After just the second time wearing it, the fabric tore under the zipper. Shortly after that, the internal buttons (connecting the inner jacket) ripped off, and the seams started coming apart in several places. The zipper keeps popping open as if it's broken.I contacted Sports Direct, but they refused to do anything about it, saying it had been too long since the purchase — even though the jacket was barely used. I am extremely disappointed with both the poor product quality and the lack of accountability. I expected better from a well-known brand.
I have recently had two pairs of Gelert waterproof walking boots. Both did not last long, with the material breaking up and soles detaching, making them no longer waterproof. The second pair only lasted about a month. Very disappointed as I thought Gelert was a reputable brand in the walking clothing market.
I have had two pairs of the ladies waterproof walking shoes. Both bought from sports direct and they are only used for dog walking locally. They are very comfortable and waterproof but noticed very quickly with the first pair, that they looked cracked and split across the top over the toes, and were also split where the cracks meet the sole. I thought it was just a faulty pair that I had bought, so because liked them I bought another pair. Again they have split in exactly the same place on both shoes! I know they aren’t expensive but I expect them to last when only used 3 or 4 times a week for dog walking. Really disappointed. Don’t waste your money on them.
Very comfortable and are waterproof, but do not last long. The material is peeling and fraying after a few months. This means they are no longer waterproof, and the upper is coming away from the sole. Some of the material is cracking also. I bought these in the summer and have not worn them everyday and hardly at all over winter as wear wellies. So very disappointed. It is difficult to find an affordable yet durable pair of waterproof shoes. My last waterproof boots, also from Gelert were also disappointing with longevity. They are comfortable to wear, even for long walking distance on road and trail, but will not buy again as they haven’t even lasted 6 months.
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Gelert supply outdoor and camping equipment including family tents, sleeping bags, walking boots, outdoor clothing and more. Buy online.
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