gelert.com

1.5
1.5 Based on 101 reviews

Gelert supply outdoor and camping equipment including family tents, sleeping bags, walking boots, outdoor clothing and more. Buy online....

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Average Rating

1.5

/
5

101 Reviews

5 Star
5%
4 Star
2%
3 Star
3%
2 Star
15%
1 Star
75%

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Don Foster
Purchased a pair of Gelert Softshell…

Purchased a pair of Gelert Softshell Mid Junior Walking Boots in Aug 21. Normal usage walking the dog mainly on grass. They developed leaks in the toe area of both boots. Totally unusable in wet weather. I emailed sportsdirect who of course said this was 'fair usage' and they were not liable. My friend has the same pair, similar usage and no issues after nearly two years Very disappointed as they were very comfortable and reasonably priced I would not recommend these boots or the company

1
Date of experience: Jun 08, 2022
Clementine Powell
No resolution for leaky air tubes

Our huge family tent until now, the Gelert Bala 8, with air tubes instead of poles. What a shame that nothing can be done to repair or replace a leaking tube. The leak in the inner tube is exactly where the tube valve is so it's leaking 'at the seam'. Enough to land the tent roof on the floor within 2 hours. After contacting Gelert by email (no phone number) it was confirmed they could do nothing about it. So it has to go to the tip and release it's plastic into the ground and we have to go buy a new one.

2
Date of experience: May 19, 2022
Malcolm Kelly
Avoid

Bought a pair of Gelert 'waterproof' shoes from Sports Direct and began leaking through the sole after approx 10 months of moderate use. Sought a refund or credit note from Sports Direct but received a cut and paste reply stating that they consider this 'fair use' and refusing a refund. Note that Gelert is owned by Sports Direct. My advice would be to avoid and spend a little more on a reputable brand that offers a guarantee.

1
Date of experience: May 18, 2022
Julian Reed
Bought a pair of waterproof (!) Boots!

Bought a pair of waterproof (!) walking boots from Sports Direct. Leaked from day 1 and now 6 months on the soles are coming off! Moral of the story is you get what you pay for! Don't waste your money!

1
Date of experience: Apr 15, 2022
Just thrown away a pair of Gelert…

Just thrown away a pair of Gelert walking shoes I had for less than a year (bought April 2021) as they were falling apart. Tread hardly worn as they were used for summer or dry day walks only but now useless

2
Date of experience: Mar 11, 2022
Wilber Parker
Poor boots poorly made by a poor company ! 💩

Absolute garbage!I have have 3 different pairs (models) 1st pair split underneath the sole after 4 months the 2nd pair split at the to crease after the same amount of time btu the 3rd pair the Atlantis boot the more expensive walking boot started letting in water after 2 months where the sole connects to the area where the big toe would be !I have contacted sports direct where I purchased them they told me ‘ it’s a manufacturer issue’ I contacted gelert and they told me the opposite!Please anyone reading this save your money don’t buy from this company !Poor boots poorly made by a poor company !If you want budget boots go to decathlon they are much better quality for the same price as these gelert con artists

1
Date of experience: Feb 16, 2022
Edmund A.
Very disappointed with quality and with service

Very disappointed with quality and with retailer sports direct. 3 months before they started leaking from the sole. Sports Direct not interested as they said I should waterproof the sole. Unbelievable! My advice would be do not touch Gelert waterproof walking shoes. Not value for money. Exceedingly poor customer service.

1
Date of experience: Feb 15, 2022
Chance P.
Poor

Yes, have to agree with everyone else. After several dog walks, the shoes have started coming away at the seams and letting in water. Laughably poor quality!

1
Date of experience: Feb 08, 2022
Tim Patterson
Rocky walking shoes

Bought a pair of Rocky walking shoes 2 months ago. The right foot sides have all come away from tops. DO NOT BUY THIS PRODUCT. Never again

1
Date of experience: Feb 06, 2022
Carrie Anne Rogers
Don't waste your money !!!!

I have brought several pairs of these shoes know non of them lasting more than 2 months before basically falling apart , they always seem to break on the sole and on the sides where the toe would crease the shoe, they state they are waterproof which they are for two weeks maximum,I have learnt my lesson that buying the cheaper option is costing me more as I have to buy them more often , I would strongly recommend you to not bother with this company as I have emailed and spoken to them about the quality of the product and they refuse to accept responsibility and claim the shop I brought them from are at fault ( because clearly they make them in sport direct these days oops silly me ) and the shop stating it's a manufacturing issue so I would have to contact them , extremely displeased with there products and services and I will not be using them again

1
Date of experience: Jan 30, 2022

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Business Details

  • Gelert supply outdoor and camping equipment including family tents, sleeping bags, walking boots, outdoor clothing and more. Buy online.

  • language https://www.gelert.com

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