Review Time
I've had nothing bad to say about buying gm, I've bought multiple trucks and cars.and just bought a 2025 cadillac, won't buy any other brand..I think they are wonderful vehicles and service is fabulous. Thank you gm for my safety and happiness
Chevy Colorado crap! We bought a brand new 2020 Chevy Colorado and then last Saturday, the engine blew when we were leaving from an evening out with friends. We had the truck towed to the nearest GM dealer, and on Tuesday morning, I received a call NO ONE wants to get! There was a catastrophic failure! Then was told it would be a $25000 fix. I called the GM Dealer to find out if they were going to do anything to help with the expense, and we were told no. I even called the Oshawa office in Ontario and again was told they would do nothing as far as any compensation.There was just over 100,000k on this vehicle! We were told that we were 100% responsible for the fix and they would not help because the warranty had expired! We always kept up with the maintenance and that was of no interest to them.
Late in my life September 2025 I was so happy to become a first time Cadillac owner by purchasing a 2025 Cadillac Escalade IQ Sports 2. But as of January 2026, we are regretting in a big way ever purchasing a Cadillac.We got a “High Voltage Battery Service” notification, both on the vehicle dashboard and within the Cadillac mobile application requiring service. Upon contacting our nearest Cadillac dealership, “Crestview Cadillac of West Covina,” we were informed that they were 11–18 weeks behind on EV service repairs and advised us to seek service elsewhere. Being redirected in this manner for a new, premium vehicle reflects poorly on GM/Cadillac’s service readiness and customer support infrastructure.We then contacted the next nearest Cadillac dealership “Cadillac of Pasadena,” who advised they had only one EV-certified technician, but nonetheless accepted the vehicle for service. The vehicle was dropped off on January 14, 2026. As of this posting January 28, 2026, we remain without our vehicle and have been informed that repairs may take several additional weeks due to ongoing coordination between the dealership and GM on the repairs needed. We have become aware the Escalade IQ high-voltage battery issue is widely known, and that GM/Cadillac has been aware of this condition for some time but have been providing slow, inconsistent service and a lack of timely resolution. This is concerning for a flagship vehicle marketed at a premium price point. At this point looks like it will be well over 30 days to get our vehicle service creating a significant financial and practical burden on our family. Basically, Cadillac’s EV service capability does not currently align with the expectations of a luxury brand. As first-time Cadillac owners, this experience reflects a level of quality, service preparedness, and post-sale support that falls well below reasonable expectations and has caused us to seriously regret our purchase
I have been GM Cadillac's customer since past 13 years. All my vehicles have been Cadillac. Every 4 years at the end of lease I lease a new Cadillac. This time I leased Cadillac Optic Sports for only 2 years since its a EV I was not sure about the performance. March/20/2025 was start of my lease. With 9 months the vehicle is giving me problems. myCadillac app froze. Google GPS is not working. Few other features are also unserviceable. I called OnStar several time and every time they make me do the same excercise of sitting in my car and do the same thing over and over again. They are not trained to trouble shoot. They they say the Module need to be changed. My vehicle is with Cadillac dealership in Toronto, Canada, since past 3 days and still not fixed due to unavailability of Module. It is very frustrating. I am extremely disappointed. In all probability this will be my last Cadillac. I made the right decision to lease only for 2 years. My next vehicle will be a non GM.
I leased a Cadillac Lyriq for 24 months. Shortly before the else ended I was sent an invitation to turn in the car early if I wanted to buy another Lyriq. I took the letter to the dealer and turned it in. The dealer paid the final moth of the car and sold it at auction. I later learned that GM Financial listed it on my credit as an early termination as though I defaulted on my loan. Now they are saying that they are three separate companies and I should have known that if I took their offer this would happen!!! No where does it say that!!! They were more interested in selling me another car and do not coordinate their end f lease programs offered. Trying to talk to someone is like speaking to a brick wall. NEVER BUY FROM GM. THEY DO NOT RESPECT CUSTOMERS.
I have a chevi colorado Z71 2022, I got it in brand new. The car has 62k km, so I drove less than 20k km yearly, the interior looks like new condition. One day during the clean of my truck, removed the seat covers I found the material rips of the driver seat upper area, unfortunately it's a factory defect seat. I contacted with GM Canada Customer service about this one, and after 3 weeks I just got the phone call of them, and they said my 60k km or 3 years full warranty is gone, which I know that but this is a factory defect issue, and they denied to replace or fix the seat....they said I have to fix it on my own expense. The car is less than 4 years old, my back of my body is not even touching that area of the driver seat, and they don't care anything. They offered me $250 gift card, I told them they can buy their medications from it.I'm not recommending to buy any GM cars/trucks.
Bought my Sierra as a demo in 2016. Bought the undercoating for $1000 with a 10 year guarantee. I would of thought that they would honour the rusted frame however apparently it was only for the truck's skin. Recently had vehicle appraised for a trade and was told that they wouldn't accept the vehicle as the frame was that rusted they wouldn't even be able to send it to the auction. I learned about a long standing frame rust issue and read "There isn't a formal "GMC Frame Rust Recall," but GM issued Technical Service Bulletin (TSB) 19-NA-255 to address peeling frame wax coating leading to rust on 2011-2024 GMC and Chevy trucks, SUVs, and vans." I did contact the dealership and was told that this bulletin only applies to those vehicles still within the bumper to bumper warranty period - here in Nova Scotia that amounts to 60,000 Kms - seriously!!! They know they have a serious issue and have had for at least 13 years and this is what you get for your loyalty. I made an effort to contact GMC Canada customer service but couldn't get past my Vin # so I don't rate. It is now going to cost me approx $8,000 to repair the damage so that I can dump this rust bucket and move on. Shame on you GMC for your lack of customer care and your continued deceit. I guess repeat business is of no concern to you!!!
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