geneveatelier.com

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1 Based on 19 reviews

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19 Reviews

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Verfal178
Frustrating Experience with Delayed Delivery

I saw a targeted ad on social media and placed an order at the end of October, expecting delivery in 16 days. Now, a month has passed, and I reached out for an update 10 days ago, only to find out that shipping was delayed. I requested a refund but was told they would resolve the shipping issue and that my order would arrive soon. Today, I received an email questioning why I initiated a chargeback with my bank, along with an automated response. Upon checking the product images, it appears that the items being sent are not authentic and likely counterfeit. I can't assess the product quality since it seems it may never arrive, based on the experiences of others.

1
Date of experience: Dec 02, 2025
Daweedoss
Terrible Communication

I saw an ad on social media and placed my order at the end of October, expecting it to arrive in 16 days. A month has passed, and after reaching out for an update, I was informed that shipping was down. When I requested a refund, I was told they would resolve the shipping issue and it would arrive soon. Today, I received an email questioning why I initiated a chargeback. The response seemed automated. After checking, the items I ordered are likely counterfeit, as they have never been sold by the original brand. I can't comment on the product quality since it probably won't arrive based on others' experiences.

1
Date of experience: Dec 02, 2025
Porter
Avoid at All Costs

I ordered on October 5, and now it’s November 24. I’ve had constant communication with their so-called customer service, and after demanding a refund, my request was ignored, though I was told my order would be fast-tracked. They claimed it was shipped on October 8, yet I have received no updates. It’s unfortunate that many others share similar issues.

1
Date of experience: Nov 24, 2025
Disappointing Experience

I ordered on October 24, and despite multiple emails stating it was on the way, I still have nothing. I’m now attempting to get a refund from my bank. I will never order from this company again. It’s absolutely appalling; they deserve negative stars.

1
Date of experience: Nov 24, 2025
Tamara Butler
Suspicious Operations

If you need anything delivered within a month, don’t order from here! When I contacted customer service, I was told to be patient. The tracking number hasn’t updated since I placed my order, which raises a lot of red flags.

1
Date of experience: Nov 17, 2025
Randall Foster
Don't Expect Your Items

I received an email stating my item had been dispatched shortly after ordering, but that seems to be a tactic to delay. A month later, nothing has been dispatched. I've had back-and-forth exchanges with excuses about demand, but only when I request to cancel do I receive another email claiming it has been dispatched. It’s evident this is just a lie, and I doubt anything will ever arrive. DO NOT PURCHASE FROM THIS SITE.

1
Date of experience: Nov 13, 2025
Conway Walker
Avoid This Company!

DO NOT ORDER FROM THIS COMPANY! I ordered two jackets and paid for them, but they never arrived. I tried emailing them, but my messages bounced back, and I couldn't get in touch. Total SCAM!

1
Date of experience: Nov 09, 2025
Laurie Parker
Do Not Make a Purchase

I cannot recommend ordering from this site. I've waited a month for my item, and it hasn't even shipped yet. When I reached out, customer service informed me of a delay and assured me it would be delivered in the next 7 working days. I’m still waiting. After reading similar negative reviews, I opened a payment dispute with my bank, which upset customer service. The representative I spoke with seemed more concerned about the dispute than resolving my issue. I declined to close the dispute until I received my item, especially due to concerns about authenticity raised in other reviews.

1
Date of experience: Nov 07, 2025
Finn Morgan
Steer Clear of This Company

I placed my order on October 26 and have been waiting ever since. Customer service has been unhelpful, and when I requested a refund, I was told the item had been sent. This feels like a complete scam, especially with the holiday season approaching.

1
Date of experience: Oct 26, 2025
Pinkann42
Terrible Experience

The items were not as described, and my refund was refused. I had to pay to return the items myself, only for them to claim they never received them despite tracking. Communication from the company has been nonexistent for months. If I could give zero stars, I would. Avoid at all costs.

1
Date of experience: Oct 14, 2025

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