Review Time
Have been waiting 4 days for approval from this company despite being told there would be a decision within 24 hours. They took my money and I’m no further forward. Meanwhile I’m getting spammed daily for photos and ID despite being told 4 days ago they had received them!!! Support are useless, they have been telling me every day this week my case is a “priority “ and “urgent” and here I am still waiting. They shouldn’t take money until the case is approved!!! Avoid , there’s plenty of other companies out there with better customer service. Meanwhile, I will sit in limbo waiting to claim my money back 😡
The whole experience was handled with professionalism and discretion, which was important to me. My medication arrived well-packaged and included clear instructions. I’m losing weight at a healthy rate and feel significantly more confident in my eating habits. This is definitely a service I can rely on.
I received a notification just 10 minutes before delivery and couldn't reschedule. The package was left on the doorstep, fully visible, which isn't a secure location, nor was it placed with a neighbor. When I got back home after 9 hours, it was still there. I was informed that this was a delivery service issue and not their responsibility! I can't even contact the delivery service about it. I've raised a complaint, but I'm still missing essential medical supplies.
I've relied on this service since my previous provider couldn't meet my needs due to price hikes. They have consistently delivered my items on schedule. I now have a subscription and look forward to starting bundles next year. It would be helpful if prescription details could be added to my account for travel and sharing with my healthcare team.
Extremely disappointing. The delivery service never brought my parcel. I spent a significant amount on a medication recently and received no resolution from the support team. My formal complaint went unanswered, and I haven't received a refund. This pharmacy lacks accountability. Additionally, the correspondence I received indicated that a signature wasn't necessary, and I opted for alternative delivery options, which were also ignored.
I am consistently let down by the service. From late deliveries to conflicting information. They've updated their website, removing important details like delivery schedules. Their email responses take far too long. I'm seriously thinking about switching to another provider.
After placing my initial order, I woke up to find a large amount deducted from my bank account without my approval. I never consented to this order or stored my payment details for future use. I'm aware that regulations require another consultation before dispensing the next dose. They sent several emails demanding action, which felt very threatening. I want my money back and find this situation incredibly stressful. I've updated this later in the day to state that I still haven't received a refund or proof of a subscription. I only made a single order, not a subscription. I've tried to call multiple times without success. I'm utterly appalled.
Thanks for the generic response. I've asked for a copy of the terms and conditions and where I agreed to them. I paid for medication, and if it doesn't arrive, I expect a full refund. It's clear the terms are designed to be easily overlooked, and I hope others realize how questionable your practices are. After providing my email, I received constant offers. I accepted one that claimed to save me money, but after a week, they needed more information and then refused to maintain my dosage, offering a refund instead. They later mentioned keeping a portion of my money for administrative fees, which I had never seen in their terms. Given that they approved my order and took a week to respond, I couldn't cancel in time. Their customer service is slow and inadequate. Proceed with caution if you choose this supplier.
The service automatically deducted a large amount from my account and enrolled me in a recurring subscription without my consent. I reached out multiple times with no reply. After finally speaking to a representative who promptly canceled the subscription, I was informed that a refund would be processed within a week.
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