gethearwell.co.uk

3.3
3.3 Based on 21 reviews

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Average Rating

3.3

/
5

21 Reviews

5 Star
48%
4 Star
10%
3 Star
2%
2 Star
2%
1 Star
38%

Filtered Reviews

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Maddox Walker
Affordable and Surprising Quality

Initially, I was skeptical about hearing aids priced under £150, but I decided to try them after hearing from family that I was missing conversations. I’m on day one and already impressed by what I’ve been missing. The service has been excellent from the start, and when I inquired about my order, the representative was quick to assist. I suspect the holiday season caused some delays, but overall, I’m pleased with the experience and much happier than spending a fortune elsewhere. They’re user-friendly, and I’m looking forward to getting even better with them.

5
Date of experience: Dec 06, 2025
Wilbert Brown
Effective and Reliable

These hearing aids perform exceptionally well. I was hesitant, thinking it might be another scam, but after some research, I decided to give them a shot for my husband, who was reluctant at first. They have made a noticeable difference; we no longer need to blast the TV volume. When I had a charging issue, customer support was incredibly helpful. Although it took a bit for them to respond, they were always responsive and addressed my concerns promptly.

4
Date of experience: Dec 05, 2025
Charlie Anderson
Unacceptable Service

My father ordered these hearing aids and was charged, but he has received nothing. It’s outrageous to take money from elderly customers and then send follow-up emails about ordering. I've reached out via email, but there has been no response.

1
Date of experience: Dec 04, 2025
OB80
Caution Advised

I turned to a language model to find out who is legally behind the website, as it lacks necessary compliance information. I’m struggling to get a full refund for the hearing aids I purchased, so proceed with caution. The model flagged the site as having low trust and raised concerns about its legitimacy. This isn’t exactly a glowing endorsement for their products.

1
Date of experience: Dec 04, 2025
Art Coleman
Elderly Customers Denied Proper Return Process

My elderly in-laws purchased a hearing device that did not function as promised, and when they attempted to return it, they faced serious issues. The packaging lacked return instructions and an authorized address, forcing them to send it to a random routing address. This is concerning, as the company’s website advises against this address. Despite the return being identifiable, the company refused to acknowledge it and only issued a partial refund. This raises serious ethical and legal questions about their return policies and treatment of vulnerable customers. We are now pursuing the remaining refund through formal channels. Update: A full refund has now been processed, but the entire experience highlighted significant flaws in their customer service.

1
Date of experience: Dec 01, 2025
Jayne
Disappointing Purchase

These hearing aids have proven to be completely ineffective, regardless of the settings. I have a more expensive set that works perfectly, and this experience has taught me that sometimes you get what you pay for. Unfortunately, I feel like I’ve wasted £150.

1
Date of experience: Nov 30, 2025
Christine H.
A Worthwhile Alternative

After trying private hearing aids for years and facing a hefty cost for replacements, I decided to explore other options. I found these aids online and thought they were worth a try for £150. My first experience was a bit disappointing, as one aid was faulty, but thanks to the email support I received, we identified the problem and received a replacement quickly. Now, I’m satisfied with my purchase and can hear much better than before.

4
Date of experience: Nov 28, 2025
dylansally
Belief is Key

The first step is believing that quality hearing aids don’t have to come with a high price tag. Trust the reviews, take the leap, and be patient as you adjust. I’m two weeks in and still learning, but I’m committed to keeping them. There may be better options out there, but not within my budget. Plus, the staff have been incredibly supportive!

5
Date of experience: Nov 28, 2025
Beresford A.
Impressive Performance for the Price

The first thing that stands out is the price! Initially, I was skeptical, but these hearing aids have exceeded my expectations. They fit well, though the left one was a bit uncomfortable at first. Now, both fit perfectly, and the volume and environment controls are fantastic. The long battery life is a significant plus. It's early days, but after a week, I’m optimistic. The accompanying videos were easy to follow and very helpful. Great job overall!

4
Date of experience: Nov 21, 2025
V Howe
Very quick delivery and a great product

Very quick delivery and a great product. I have tried hearing aids before but didn't get on with them ( over the ear ones). These Hearwell aids are so comfortable to wear and they come with videos which explain really well how to use them. They have definitely improved my hearing.

5
Date of experience: Nov 17, 2025

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