gethearwell.co.uk

3.3
3.3 Based on 21 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

3.3

/
5

21 Reviews

5 Star
48%
4 Star
10%
3 Star
2%
2 Star
2%
1 Star
38%

Filtered Reviews

Filter Reviews

Review Time

Amelia Ward
My NHS ones kept dying on me and it…

My NHS ones kept dying on me and it drove me mad. These are rechargeable and honestly so much easier. Sound isn’t harsh which I like. Leila checked in after I emailed and was really patient with my silly questions.

5
Date of experience: Nov 14, 2025
Paul
Hearwell hearing aids worn with a motorcycle helmet

I had a particular remit when trying these Hearwell hearing aids. I have worn hearing aids for years; originally NHS hearing aids, then I changed to some from Specsavers. Due to wanting Bluetooth connectivity, these had to be over the ear hearing aids which don't fit under my helmet when riding my motorcycle. This was not a problem as I have always ridden without hearing aids since, although the hearing in my left ear is pretty bad due to decades of Menieres Disease, my right ear only has slight age-related hearing loss. Then I changed my bike to one with a screen that resulted in a lot of wind noise due to turbulence from the screen. Initially, I tried ear plugs. They worked well to dampen down the wind noise, but the problem was that I really struggled to hear the cashier when buying fuel. Then I tried these Hearwell hearing aids, and found that they dampened down the wind noise, and I can also hear when paying for my petrol! As a bonus, I now don't have to swap between ear plugs and hearing aids when putting on or taking off my helmet. It's the best of both worlds!

5
Date of experience: Nov 14, 2025
David Peters
Arrived quicker than I thought

Arrived quicker than I thought. First hour felt a bit “echoey” to me but Susan explained it’s normal and to give my brain a bit of time. She was right. Two days later it was totally fine and everything sounds clearer now. Good so far.

5
Date of experience: Nov 13, 2025
Emma Collins
these were surprisingly straightforward…

these were surprisingly straightforward I’m 82 and not great with fiddly things, but these were surprisingly straightforward. My grandson helped with the first fit and after that I was fine. Nice that you get time to try them at home, takes the pressure away a bit.

4
Date of experience: Nov 11, 2025
Ethen jhon
They don’t interfere with my glasses…

They don’t interfere with my glasses which is a relief. I did struggle with the modes at first but the little manual actually helped more than I expected. Still trying them out but enjoying not saying “pardon?” every five minutes.

5
Date of experience: Nov 09, 2025
John McArthur
O.K. if you like them but do not ask for a refund.

These hearing aids have considerable merit and the price is remarkable (although essentially the same product is available elsewhere cheaper.I am a doctor who has excellent NHS hearing aids but decided to try these as 'spares' if I happened to lose mine and not be in a position to get a replacement. Also, my spouse wanted to see if they suited her. The website's first page implies that they are good enough to rival very expensive hearing aids AND that there is a free trial period of 45 days.As they were not suitable, I tried to send them back only to beobstructed at every turn, told that I had not tried them enough but as they had been in my ears they could not be reused. This was in among a mass of verbiage which I suspect is AI. I refused the paltry sum offered.This company needs to behave in an honest and ethical way and otential customers should be warned.

1
Date of experience: Nov 07, 2025
Phil Bayley
Hearwell

Hi After trying the hearing aids for several day's (could not keep them in for long ) I contacted Hearwell for advice.I was told to try different settings and ear buds no different. After several emails I asked to return them.Several emails latter, after sending photos of everything. I finally got to return them.I'm now £90 out of pocket.So if you can afford to lose money try them.BUT Beware Just read response I wore the hearing aids for about hour and a half each day over several days Not 1hour and a half over several days as you are saying. ,

1
Date of experience: Sep 27, 2025
Sandy S
Do not purchase from this company

Do not purchase from this company. They will take your money and ignore your emails regarding the return policy. I mailed back my return 3 months ago and still haven’t received a refund despite providing all the tracking information and paying for the return shipment. They are a scam

1
Date of experience: Sep 01, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More