Review Time
This service has significantly improved our ability to reach out to our dental patients! It's incredibly quick to get in touch with them and easy to receive responses! If you're seeking a straightforward method to engage with clients and boost your business, look no further!
Weave has made it incredibly easy for our entire office to communicate in a single location. It allows us to effortlessly track previous interactions with patients, ensuring we can provide the specific care they require.
This service has proven to be extremely beneficial for our business. Since most individuals prefer texting over calling, it significantly enhances patient communication. The introduction of digital forms was a total game changer. It has minimized check-in wait times, aids in verifying information prior to arrival, and has greatly improved efficiency in our office.
As a scheduling coordinator at a dental practice, I find this service extremely beneficial. My favorite aspect is the ability to message with patients — it’s incredibly convenient, and many patients have expressed their gratitude for being able to communicate in this manner!
I encounter a new problem every month. The issue that remains unresolved, which wasn't a concern with previous providers over the past two decades, is how our business name appears on caller ID. I've been given the runaround, promised escalations without any ticket number or point of contact, and told that it cannot be resolved. It's extremely disruptive for our business name not to appear on clients' caller IDs.
Every month brings a new problem. The ongoing issue, which was never a concern with previous providers over the last two decades, is how our business name appears on caller ID. I've been given the runaround, told that it would be escalated, yet no ticket number or point of contact has been provided, and I’m told it can't be resolved. It is extremely disruptive for our business identity not to appear on a client's caller ID.
Reaching customer service is nearly impossible. I struggled for months to add my payment method with their support. Cancelling the service was just as challenging. A 30-day turnaround for cancellation, with a customer service call lasting over an hour, only to be told someone would call back in 3-4 days? I've used many platforms for my clinics, and this one is by far the worst. Any positive feedback seems fake; I usually don’t leave reviews, but my frustration has compelled me to warn others. There are plenty of alternatives; avoid this service.
We've been using the service for several years, and every few months, we encounter problems with it not integrating with our system. As a result, patients either do not receive texts or get texts when they don't have appointments. When contacting support, you must provide three examples, or they won’t assist. This has happened at least eight times in three years, and despite the recurring nature of the issue, they struggle to comprehend and resolve it. Currently, we are on day nine of attempts to fix it, and they informed us that we must cancel and create new appointments for rescheduling, affecting both new and canceled appointments. I have 20 patients scheduled for tomorrow, but the service only shows three. Even after sending screenshots and multiple examples, they insist on needing more proof before helping. I’m now considering switching to another service due to the lack of support. When it works, it's great, but when it doesn't, dealing with their support is a nightmare.
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Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com.See more
