Review Time
Unfortunately, after multiple empty promises from this brand, I would never purchase another product.
Non stick pan decided to become a everything will stick pan. I contacted them according to the life long warranty… yeah sure.
I have had multiple pans from scanpan. I use the pans myself, clean them myself according to the instructions however when I experienced issues, they can somehow from a photo (that almost looks like a brand new pan after many years) see that it has been exposed to excessive heat. Same excuse I was given previous time for a complete unrelated issue.
Previous time I just never gave up and they eventually sorted the issue. Sick and tired of having to fight to get support.
Unfortunately, after multiple empty promises from this brand, I would never purchase another product. Non stick pan decided to become a everything will stick pan. I contacted them according to the life long warranty… yeah sure. I have had multiple pans from scanpan. I use the pans myself, clean them myself according to the instructions however when I experienced issues, they can somehow from a photo (that almost looks like a brand new pan after many years) see that it has been exposed to excessive heat. Same excuse I was given previous time for a complete unrelated issue. Previous time I just never gave up and they eventually sorted the issue. Sick and tired of having to fight to get support.
Terrible quality, the saucepans are marked after one use and the metal is coming off, pitting inside the pots. See other reviews. Scanpan has been rude to customers that have left negative reviews claiming they are not cleaning them properly and their customers love them. We don't. Have been a buying Scanpan for years and the latest quality is below the Australian Standards. Hold on to your old pots and don't upgrade.
My husband purchased the Scanpan Impact Set for Mother's Day this year - 2025. I've never experienced such insults from the supplier of Scanpan in Australia. I've been cooking with stainless steel cookware for 40 years and never had a problem, not even with my inexpensive stainless steel pans. Scanpan was an expensive purchase and also the worst purchase we've ever made. We should have read reviews before buying. Several of the pots in the set have been marked after only one use. I couldn't get them clean, even using Scanpan's methods. Scanpan supplier in Australia wasn't helpful at all. I sent them photos and the purchase receipt, as they requested. They say the same thing to all customers who have made claims (read the reviews). I believe the material used is of poor quality, otherwise why is my $20 pot bought 40 years ago still in great condition and Scanpan's stainless steel pots have marked after only ONE use as per their instruction manual. I hope this is read by others. Don't waste your hard earned money on Scanpan.
Here are the two positives: 1) they are relatively safe, resilient “nonstick” pans, 2) they distribute heat relatively evenly. Other than that, they are 100% not worth their high price point—and in fact, knowing what I now know about them, you couldn’t pay me to use them. I regret ever having bought them. They are high-maintenance, labor intensive, and do not function as “nonstick” pans unless you baby them according to the specific set of guidelines outlined by the company. Any deviation from this regimen will result in foods sticking to them worse than they would in a plain stainless-steel pan. The worst is trying to scramble eggs in them. What a demoralizing mess, and a horrible cooking experience. Unnecessary stress, brought to you by Scanpan. The company claims that food sticking is a sign that food and oil residue has built up on them from previous use and therefore recommends scrubbing and washing them thoroughly with a sponge or abrasive brush after each use will prevent this. Yup, did that. If that doesn’t work, they say, then add baking soda and water to them, bring the solution to a simmer for five minutes, turn off the heat and let it sit for half an hour, then repeat if necessary. Yup, did that. Made no difference. Same result: a scrambled egg breakfast turned into scraping and scrubbing off maybe two eggs worth of a stubborn, pan-wide layer of egg stuck to the bottom of the pan. Customer service was dismissive of my complaint, insisting that all I had to do was do the baking soda thing multiple times and also scrub it with a product called Barkeeper’s Friend. Again, so wonderfully specific! Basically, keeping your Scanpan in functional condition is like a part-time job. There was no acknowledgement of this or accountability from customer service—just a perfunctory, “Okay, I understand, have a nice day.” If you think keeping a cast-iron skillet seasoned and in good condition is a high-maintenance endeavor, try using a Scanpan for a year—it’ll make upkeep of your cast-iron seem like nothing. If this review saves even just one person the exasperation that comes with owning this totally-not-worth-it, disgustingly overpriced, and deceptively marketed product, I will be overjoyed.
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