giro.com

1.2
1.2 Based on 57 reviews

Giro is a worldwide leader in helmets, accessories and apparel for cycling, skiing and snowboarding....

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Average Rating

1.2

/
5

57 Reviews

5 Star
3%
4 Star
0%
3 Star
3%
2 Star
0%
1 Star
93%

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Walt Powell
Clown Show

Placed an order. No tracking info given. Waited a full week and nothing arrived.Sent customer services a message to check on the order. Waited 2 working days for a reply where they told me they don't ship to Northern Ireland.Annoying that they don't send to here, extremely unprofessional to allow orders to NI to be placed at all and downright ridiculous not to bother to tell me they weren't sending the order or even initiate a refund immediately.Wasted well over a week waiting to get on the bike simply due to their laziness.

1
Date of experience: Jun 13, 2025
Tony Taylor
Clown Show

Placed an order. No tracking info given. Waited a full week and nothing arrived.Sent customer services a message to check on the order. Waited 2 working days for a reply where they told me they don't ship to Northern Ireland.Annoying that they don't send to here, extremely unprofessional to allow orders to NI to be placed at all and downright ridiculous not to bother to tell me they weren't sending the order or even initiate a refund immediately.Wasted well over a week waiting to get on the bike simply due to their laziness.

1
Date of experience: Jun 13, 2025
Percival Parker
Emailed customer services several times…

Emailed customer services several times with no response.

1
Date of experience: Mar 19, 2025
Ultan A.
Emailed customer services several times…

Emailed customer services several times with no response.

1
Date of experience: Mar 19, 2025
Clarence B.
Purchased 'contact' ski goggles with 2…

Purchased 'contact' ski goggles with 2 lenses. The goggle frame started deteriorating, cracking and splitting, after a few years (out of warranty) and could not be used. Contacted Giro to ask if I could buy a new frame (as lenses were fine) but they said NO. I find that incredible. Total lack of after-service for customers. What a waste and expense.

1
Date of experience: Mar 10, 2025
Sylvia Reed
Purchased 'contact' ski goggles with 2…

Purchased 'contact' ski goggles with 2 lenses. The goggle frame started deteriorating, cracking and splitting, after a few years (out of warranty) and could not be used. Contacted Giro to ask if I could buy a new frame (as lenses were fine) but they said NO. I find that incredible. Total lack of after-service for customers. What a waste and expense.

1
Date of experience: Mar 10, 2025
Randi Wright
Last Time Giro products!

Ordered 2 Helmets. Returned Both. Since 4 Weeks no refund. Customer Service does not care. Luckily I Paid with Paypal, therefore I will escalate it via Paypal. Will Never order at giro again!!

1
Date of experience: Feb 19, 2025
Edwin Cooper
Last Time Giro products!

Ordered 2 Helmets. Returned Both. Since 4 Weeks no refund. Customer Service does not care. Luckily I Paid with Paypal, therefore I will escalate it via Paypal. Will Never order at giro again!!

1
Date of experience: Feb 19, 2025
Danny Taylor
Incomplete delivery Giro Revolt goggles, missing lens

I purchased Giro Revolt goggles on giro.com website. The specific website page can be found by searching for the product number: 35525-A69-OS.The web page explicitly says that the goggle includes two lenses. When the shipment arrived it only included one lens.I wrote to Giro UK support about 5 days ago and didn't receive a response. I paid considerably more for these goggles than on other sites, specifically because it would include two lenses.Unsatisfactory experience

1
Date of experience: Feb 11, 2025
Alec Coleman
Incomplete delivery Giro Revolt goggles, missing lens

I purchased Giro Revolt goggles on giro.com website. The specific website page can be found by searching for the product number: 35525-A69-OS.The web page explicitly says that the goggle includes two lenses. When the shipment arrived it only included one lens.I wrote to Giro UK support about 5 days ago and didn't receive a response. I paid considerably more for these goggles than on other sites, specifically because it would include two lenses.Unsatisfactory experience

1
Date of experience: Feb 11, 2025

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Business Details

  • Giro is a worldwide leader in helmets, accessories and apparel for cycling, skiing and snowboarding.

  • language https://giro.com

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