Review Time
Ordered a new helmet on the 12th December that I still have not received! Chased customer services multiple times with emails. Useless response ‘we will look into it’ then no follow up! Now having to get my bank involved to try and reclaim my money! How are companies allowed to operate like this…. Unchecked and unaccountable as long as they have our money. Avoid using this company at all cost!!!! Terrible!
I made an order on 24th November. It has not arrived or even been dispatched as far as I can make out. I have emailed Customer services 5+ times and finally received a one line response after I followed their complaints policy - ‘we will check with our courier’ and then nothing. Absolutely useless, waste of time and money
I made an order on 24th November. It has not arrived or even been dispatched as far as I can make out. I have emailed Customer services 5+ times and finally received a one line response after I followed their complaints policy - ‘we will check with our courier’ and then nothing. Absolutely useless, waste of time and money
Ordered a new helmet on the 12th December that I still have not received! Chased customer services multiple times with emails. Useless response ‘we will look into it’ then no follow up! Now having to get my bank involved to try and reclaim my money! How are companies allowed to operate like this…. Unchecked and unaccountable as long as they have our money. Avoid using this company at all cost!!!! Terrible!
Ordered item from giro..When it arrived bag had a sharp cut and no sign of contents.For the next 3 days sent numerous emails to them with no reply, I also phoned about 4 times per day with the phone ringing for 30 seconds then disconnected....Obviously customer service does not exist,,,I then thought of calling Evri the courier who decided to take £17 from my pay as you go top up fund...for 2x 2 min auto machine) please look at that review) so far a £10 item has cost me £30 with nothing to show..I would like to warn anyone about to use this worldwide company to FORGET IT..I have now contacted paypal and opened a case...SHAME ON YOU GIRO..
Ordered item from giro..When it arrived bag had a sharp cut and no sign of contents.For the next 3 days sent numerous emails to them with no reply, I also phoned about 4 times per day with the phone ringing for 30 seconds then disconnected....Obviously customer service does not exist,,,I then thought of calling Evri the courier who decided to take £17 from my pay as you go top up fund...for 2x 2 min auto machine) please look at that review) so far a £10 item has cost me £30 with nothing to show..I would like to warn anyone about to use this worldwide company to FORGET IT..I have now contacted paypal and opened a case...SHAME ON YOU GIRO..
Very poor Crash warranty outside USA. Purchased new Giro Spherical Helmet, unfortunately crashed after one week from purchase. Crash replacement in Australia (Distributor Shepperd Cycles) is only a 40% discount off a AUD$380 helmet, meaning that by the time you ship it back to them the cost for new helmet is pretty much RRP!!! Other local AU helmet providers such as TREK offer full crash replacement within one year. Very disappointed ( unless they change position I wont buy Giro again )
Very poor Crash warranty outside USA. Purchased new Giro Spherical Helmet, unfortunately crashed after one week from purchase. Crash replacement in Australia (Distributor Shepperd Cycles) is only a 40% discount off a AUD$380 helmet, meaning that by the time you ship it back to them the cost for new helmet is pretty much RRP!!! Other local AU helmet providers such as TREK offer full crash replacement within one year. Very disappointed ( unless they change position I wont buy Giro again )
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Giro is a worldwide leader in helmets, accessories and apparel for cycling, skiing and snowboarding.
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