Review Time
I deliberately never gave permission for an unsigned delivery despite the constant requests from DHL. The Driver did not even ring the bell. He just left the box in the rain. Retrieved the box 2 hours later. Soaked through. The shoes will be returned to vendor and I will be demanding the refund of the delivery fee. All captured on a ring door bell.
I ordered an item from eBay, the seller had it collected via DHL. the courier who collected the parcel put my address label on the wrong parcel. I now have a totally different item that doesn’t belong to me or the sender. I can’t return it as it doesn’t belong to the sender and the sender can’t send me a replacement as they only had one. The sender is telling me to deal with DHL as there’s nothing they can do and DHL keep telling me to deal with the sender. I’m now £62 down and have an item that isn’t mine and can’t seem to find a way to fix this issue. The sender phoned DHL with a description of the parcel, I was told yesterday it had been escalated and my parcel was being looked for in the warehouse and id get a call back within three hours. No one called. Today I got told I never phoned yesterday, then I got told I failed the security check yesterday??? Then I got accused of lying about who I am? After they accepted I wasn’t lying they kept putting me on hold and then just terminated the call. I phoned back and was told even though the sender gave a description of the parcel so it could be searched for, they did it via customer services and not the business account line so even though the description is on the system until they phone via the business line no one will look for it??? I was then put on hold again and the call was terminated after 38 minutes. I’ve called 6 times now to sort this out and I’m just going round in circles. I don’t know what to do anymore.
Yet again my delivery driver leaves my parcel on my doorstep, no knock at the door, no card through the door, and not left in my safe place. I was lucky enough just to see him driving off.I do not understand why a delivery person cannot deliver correctly.
Delivered quickly and within time slot. Address found on street with no numbers, only house names. A nightmare for delivery drivers! Although a small parcel it was heavy and the driver advised me of that before handling it over. Thanks are due to him.
Claim your business profile now and gain access to all features and respond to customer reviews.
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
