gls-ireland.com

MUST HAVE!!!EASY!!!!!

found easy to get intouch,and told to take to any garage,work completed and car returned within 2 days and all this was done whilst 325 miles from home,well done AA..

Date of experience: Oct 14, 2021

Brilliant service

Date of experience: Oct 14, 2021

Very disappointing warranty

The car went into your approved garage on the 1st October and we got it back on the 12th October. The delay was all on your part, not the garage as I ended up telling them to just get the work done while they wait for you to respond to their communications as I needed the car done and would have to pay for it myself if you decide not to cover the work. After the work was completed and I had collected it, it took a further 24 hours for you to advise the garage of your decision. I wouldn't recommend your warranty to anyone nor would I be comforted knowing I was covered by you in the future

Date of experience: Oct 14, 2021

Worst service ever

Worst service ever! Think twice before you buy any warranty from AA! Waist of money and time !!!!!!!!!

Date of experience: Oct 14, 2021

Terrible experience

Terrible experience. Work was authorised that it turned out "wasn't the cause of the issue" but was "good practice". I had to pick up a substantial part of the bill. Their "authorised repairers" are backstreet garages . They basically try their best to claim every issue is "wear and tear". It's been a disaster and I wouldn't buy again.

Date of experience: Oct 14, 2021

Be very sceptical about this.

There’s a reason this has so many bad reviews. Right from the offset of speaking with the technical analysis- arrogant, you could tell from their tone of voice they where not prepared to listen to me, just rude. My car got recovered by AA to the garage (towed as it was completely un driveable). Recently had a phone call from AA to say the claim for parts has been declined because of a ‘Milage discrepancy’ as apparently when speaking with the garage the car has done 800more miles then when it went into the garage, bare in mind the car was not driveable and even their own roadside technician couldn’t fix it. They’ve got the garage to send them a picture of the milage and has confirmed it’s done 800 more miles then when it went in- clearly their roadside guy has written the wrong the milage down when recovering. Anyone person with common sense could work that out. Considering the car was not driveable, why would I of then got the car to the garage and paid for it to be fixed and drive 800 miles when I have parts and garage cover?? No common sense whatever in this situation, the guy that recovered the car has clearly wrote down the wrong milage and a child could of worked that out. They’ve then clearly had miss commutation with the garage since. The technically analysis I suggest needs to learn how to speak to people and not phone someone then speak down to them. Lacking people skills.

Date of experience: Oct 14, 2021

Invoice not refund

I woke up one morning, got to my car and found out I might have ran over a nail the day before and is in my tyre, got to the garage to be changed as I couldn't drive with the nail in the tyre. I paid £145.00, send the invoice to AA but couldn't get a refund. There was no explanation for not paying me back the money I spent on the tyre, which I think it's not right. I'm not happy about that at all.

Date of experience: Oct 14, 2021

Make Sure Your Cover Actually Covers You

On a positive note, payment of the outstanding amount claimed was relatively speedy but, when a policy is purchased when you're buying a second hand car, there is a degree of opacity in the warranty agreement and with all the stuff required to check when buying a used car, making sure the warranty is as comprehensive as you require is just a big ask. I would also add that getting through to the team was a lengthy process, email was always speedy but for the garage to confirm the work took them a lot of time on the phone, which alienates a working garage. I would also add that the policy has quite a few exemptions, which means it's not the safety net you at first presume it is.

Date of experience: Oct 14, 2021

I was on the phone for ages reporting…

I was on the phone for ages reporting my fault, when the agent spoke with me they were very polite and knowledgeable. We sorted out the issues but I had to go through it all again with the people who were doing the repair.Result it is very long winded and I dont think I have been paid for the work

Date of experience: Oct 14, 2021

AA warranty on used car

You are asking for feedback a bit too soon. The warranty transaction has not completed yet, as I have not received the payment. Warranty was good, not so the AA inspection which should have found these faults before I did.

Date of experience: Oct 14, 2021