Review Time
So unhappy with this company, if you are reading this in foresight wondering if you should use GLS or not then my advice is simply don't. I live in a rural area and GLS is a 48 - 72 hour service for me, I am sincerely better off using An Post.This is my fourth (not by choice) experience with GLS. All negative, so 100% of my experience with this company is bad.So I ordered online and received a tracking number from the company, when I tracked the item it read that electronic notification has been received but the package had not been picked up yet. The parcel was picked up on the following Monday - I know because I called the company I ordered the item from and they told me it had been picked up, not because I received any notification from GLS, so there wasn't a scan on pickup so no tracking, my update stayed the same and I gave GLS a break and said "maybe they just forgot" - how naive of me to give them the benefit of the doubt. So I called on the Tuesday to have an investigation made and while waiting for a call back I received the update email that GLS has my package, I got a phone call back to confirm this and to expect delivery the next day..... this is now 24 hours since pick up. I get up this morning and see my package has reached the final parcel center when it should have an additional update of "out for delivery" but there isn't an additional update so I call and I am told to wait until 10AM to see does the tracking update with "out for delivery" which it doesn't. So now I wait ANOTHER 24 hours, so if I get my package tomorrow it will be 48 hours delivery. Nice one GLS, no better way to make rural customers use other couriers.
While my parcel had been lost in transit, Lavinia from the Customer Service department was absolutely fantastic in following up and tracking the parcel. She spent days tracing it and finally got it delivered to me. I really appreciated the way she looked after the matter for me, she was so professional, helpful and supportive.
I've never had a good experience with this company. My parcel, marked for next day delivery, has been sitting in their warehouse for 4 days. This is the norm for them. When the item finally arrives, the box is always damaged. Companies should be made to put on their website that they use GLS. Covid can't be used as an excuse forever!
So much in the fine print that actually nothing really gets paid out. Love the AA roadside recovery service but the warranty literally isn't worth the paper it's written on. Better off saving the money and putting it toward any possible repairs.
I pay extra for parts and labour. My car broke down so was taken to a garage for repairs. The AA confirmed it would pay £500 as they had received the invoice but after the work was done refused to pay out... escalating to complaints and manger .no communications from the AA to say the garage should save broken parts for inspection nor was I told this. As we don't have the broken parts replaced they are refusing to pay out. Absolute scam avoid at all costs !!!
I got in touch with GLS and was looking for my parcel. Immediately after my message I got an answer from Ian. Very nice and professional communication and very helpful. We could resolve my problem within 1 day. Thank you very much again for your great service, Ian.
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GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
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