Review Time
I found the people efficient and helpful but was a little disappointed that they could not cover the entire cost of the work because they said that as my car comes under prestigeand the garages which are prestige have high labour costs. They were helpful in finding another garage and covered most of the costs.
If I could give no stars I would- Stay away from this company.Do not buy from HP-Customer Service awful. I bought a laptop and after using it for 2 days they technical support say the battery is faulty. I have spoken to the HP customer relations team that took from 7 feb 19 to 15 march 19 to get back to me with an answer to my issue with the faulty laptop they sold me. Even though I have been contacting them on a daily basis as I need the laptop for work and due to it being faulty I have not been able to work this length of time. I have contacted them via the phone, whats app technical team (that I spent all morning to find out what the issue was with the laptop)and also emailed constantly. They have now said that I will not be getting a replacement or refund due to me not contacting them within 30 days of purchasing the laptop but a repair/refurbishment to the laptop of which I do not think is fair as stated before I paid for a brand new very expensive laptop that I would have expected to last me at least 4 years without any faults, I could have paid a lot less for a repaired/refurbished laptop had I wanted a refurbished laptop. I purchased the laptop on 4th JAN 19- it was ordered to my Son's address, it was delivered to my Son's neighbour on 4th Jan 19, my Son collected it from his Neighbour on 9th Jan 19 as he was away from home for a week. I complained to HP 1st on 6th Feb 19. I made the point to them that because it was bought online that infact the 30 days would start after I had received the item Under Consumer Contract Regulations. (Consumer rights Act 2015). HP customer relations totally disagreed and said they are keeping the timeline of the 30 days from purchasing the item. Which is unfair as how would I know if the item was defective if I had not received it and so unable to use it? It is also unfair because the laptop was faulty and so the Sale of Goods Act should apply, which says that the product should be as described, fit for purpose and of reasonable quality. Last a reasonable length of time and that the key, if nebulous, time limit.a reasonable length of time that the laptop should last. I have evidence of all calls, emails and whats app.
If I could give no stars I would- Stay away from this company.Do not buy from HP-Customer Service awful. I bought a laptop and after using it for 2 days they technical support say the battery is faulty. I have spoken to the HP customer relations team that took from 7 feb 19 to 15 march 19 to get back to me with an answer to my issue with the faulty laptop they sold me. Even though I have been contacting them on a daily basis as I need the laptop for work and due to it being faulty I have not been able to work this length of time. I have contacted them via the phone, whats app technical team (that I spent all morning to find out what the issue was with the laptop)and also emailed constantly. They have now said that I will not be getting a replacement or refund due to me not contacting them within 30 days of purchasing the laptop but a repair/refurbishment to the laptop of which I do not think is fair as stated before I paid for a brand new very expensive laptop that I would have expected to last me at least 4 years without any faults, I could have paid a lot less for a repaired/refurbished laptop had I wanted a refurbished laptop. I purchased the laptop on 4th JAN 19- it was ordered to my Son's address, it was delivered to my Son's neighbour on 4th Jan 19, my Son collected it from his Neighbour on 9th Jan 19 as he was away from home for a week. I complained to HP 1st on 6th Feb 19. I made the point to them that because it was bought online that infact the 30 days would start after I had received the item Under Consumer Contract Regulations. (Consumer rights Act 2015). HP customer relations totally disagreed and said they are keeping the timeline of the 30 days from purchasing the item. Which is unfair as how would I know if the item was defective if I had not received it and so unable to use it? It is also unfair because the laptop was faulty and so the Sale of Goods Act should apply, which says that the product should be as described, fit for purpose and of reasonable quality. Last a reasonable length of time and that the key, if nebulous, time limit.a reasonable length of time that the laptop should last. I have evidence of all calls, emails and whats app.
We have the parts and labour cover and the full recover package (most expensive option AA has). Had an issue with locking / door lock not working so called them out - they sent a local recover driver rather than AA out to attend who did not try to fix it - and didn't know what to do on the parts and labour cover. Phoned up today and they said the mechanical door lock is not covered on the parts and repair. If you are looking for this sort of cover I would have expected not to have these weasly terms and conditions and just cover things that fail that's what I paid the extra money for. Needless to say I won't be renewing and if you are looking for this cover I would definitely look at cheaper options that are around as the cover is not what I was expecting.
When I purchased my 4 year old car (with 50k miles) from the dealer I was pleased it would be covered by the three month AA warranty which also would cover wear and tear. After a couple of weeks the car became undrivable as the front brake was sticking on, the front brake caliper had seized.Unfortunately I was initially told this would not be covered by the warranty as I was told it was not a sudden failure but also not wear and tear and maybe the defect was there at the point of sale even though the car should have had a '128' point inspection.After a follow up call to my complaint Warranty Direct and The dealer agreed to cover the whole cost of the repair so I am pleased with the outcome but not happy that I had to argue and complain to get there.
thank you for the quick response to my call about the problem with my car you send me to a garage in hackbridge pd service they took two days before I could get my car back. I think it could be a bit quicker. Your sincerely V. Williams
I purchased a six months 5 star warranty when I bought a used car last October. I had problems with the heating of the car and also water getting into pockets under the carpet. Discussion with the AA resulted in them ordering a diagnosis from my usual garage and eventually agreeing to the fixing of the problem by the payment of the part for the heater. . Whilst I was left with a bill to pay the labour differences and the cost of the garage effectively dealing with the water inlet, my car is now fine. I was satisfied with my contact with them and would purchase another warranty in similar circumstances.
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