gls-ireland.com

Should’ve Stuck With Their Printers

For about twenty years, HP was my brand for printers, scanners, and then the all-in-one machines where I could fax as well. It was a perfect relationship of quality and service, worthy of a brand loyalty I rarely give. However, blind loyalty got me burned. Again! I bought an HP laptop to replace my old Toshiba M45 (an excellent laptop). This time I wanted to buy it online since I found out custom configuration was available. I got the best NVIDIA, memory, HDD’s, Processor, etc. This was the first laptop I bought with two separate drives as well. This way I can continue my practice of moving and storing my work, (C: to D:). Within in a week, the C: stopped working. I got an operating system (OS) not found error. I went to their contracted service vendor, Best Buy (BB) and they failed to fix the problem. After dealing with BB, I became aware, on my own, that my laptop problem was hardware related. So, I sent it to HP directly. HP emailed me an RMA label and were helpful with getting it shipped back. They even advised me to back up my D: files. This turned out to be excellent advice. It’s another practice I continue often using external HDD’s, SDD’s, thumb drives, etc. HP sent it back after some time. They said the C: HDD was replaced. When I got it back I thought maybe something was broken because I could feel the contents shifting within the shipping box. I opened it to find HP used too large a box. However, at least they used foam cushioning at the ends of the laptop even though the middle was vulnerable. It started up great. However, the D: wasn’t found. Considering the service from HP and their BB buddies, I went to a computer repair outside their sphere of influence. Turns out that HP simply swapped the C: with the D: instead of replacing the C: with a new part. I’m all for recycling and getting the most use out of items. However, the judgment HP used here resulted in a total service failure. Considering this, the attitudes from HP and their contractors, and other component problems, I simply can’t do business this way. I simply don’t have the time to invest in PC problems. It’s enough and more rewarding learning the various softwares I use. When I buy a new PC, I need the confidence to turn the key and drive. I’m an end user, not an Electrical Engineer.

Date of experience: Feb 04, 2019

The team where very helpful and patient…

The team where very helpful and patient with me as I do tend to go on a bit, but sorted everything for me and made my claim much easier to make and understand Thanks Again

Date of experience: Feb 01, 2019

Excellent service

Date of experience: Jan 31, 2019

AA Warranty - Helpful Service

Recently purchased a used vehicle and purchased an additional warranty through the car dealer with AA warranty. Having had an issue with the car since purchase, I was in the position of needing to make a claim on the warranty.Contacted the claim number as advised and received helpful and friendly advice about raising a claim. I was giving details of two garages whom I contacted to get my car booked in. Unfortunately one of them (Halfords Autocentre) were unable to deal with electrical issues, despite their website stating they can, the other garage was useful but unfortunately had a long waiting time to look at my car.Phoned the AA warranty team back who advised I could look at sourcing my own garage. I located a reputable garage in the area. Got the car looked at and the garage dealt with the AA on my behalf. The garage commented on how easy and helpful the AA warranty team were and that the claim had been approved. So far so good.Following day the AA warranty team called me to advise of the claims process and the car has gone back for it's repair today now parts have arrived. I will be submitting the invoice later today and hoping the settlement will be as easy and pleasant as the actual raising of a claim.So really good service received to date, hoping I will not need to raise any further claims, but everything has been excellent so far and I hope it'll continue at that standard.

Date of experience: Jan 31, 2019

Avoid them at any cost . Rubbish customer services rough traders

I bought the vw gold 2 months ago few days ago had issue with transmission take it to garage . Garage test it said flywheel is gone. I get repair done. Call aa brc first they said its cover by aa extended warranty so any part covered by warranty brc cannot cover them i turn around call aa extended warranty to make claim and i speak to guy call david in claim department he did not even listen to me while he talking to garage . The machanic english was not good so i try to explain thing . But he refuse to listen to me. And when i ask him i want to speak to manager herefhe refused to transfer my call to his manager. When i try to lodge the complaint gainst him there customer services said they will investigate but they will not provide me any feed bach regarding my complaint. Also said flywhee must be underwear and tear so we cannot pay for it. When i bought the warranty they said everything cover up to retail price. From srart to end they all rough traders. They treat you as criminal.so avoid them at any cost.

Date of experience: Jan 31, 2019

I wouldn't waste my money on a AA…

I wouldn't waste my money on a AA warranty or any third party Warranty, i have had several of these warranty over the years, and i have never ever been able to make a successful claim, I know when you are buying a car, probably the 2nd largest purchase you are making in your life, and it's easy to get suckered in the fear of "What if", well "if" it happens, Don't expect AA to cover you, there is always way to prove it was wear and tear, and unless it was a total failure " that means if your car broke in half" then you have no case, I Paid £700 for 1 year cover, and today i took it to my dealer for some noise i was getting, and he said i can't drive the car as it's a safety issue because of the sagging suspension, as far as AA was concerned it's not a total faiure so they won't cover under the warranty,When i phone AA to make a claim I spoke to a lady Sophie.P she said as far as she is concerned "it's no a total fauilure" so i am not covered. I stated that in that case I should be able to drive it home then, she said "no that's not what i am saying", so I repeated that the dealer says is a failure which poses a safety issue, As far i was concerned it is a fauilure then , she said it's not a total failure so AA won't cover under their clause Blah di Blah!, I won't go deeper in the conversation, suffice to say, it was an absolute waste of money buying the policy, if anyone knows how to claim the policy money back i will like to know.Don't buy the policy, you will feel pressured because the dealer will ask again and again, and because i was financing it, I was made to feel that the finance may not be approved without it, These are the kind of pressure you feel that forces you to buy the policy, what's basically a pile of toot on paper.

Date of experience: Jan 31, 2019

The process took too long.

Date of experience: Jan 26, 2019

AA Service Was Poor

Whilst the claim was eventually settled, I was forced to do much of the chasing and liaison between the garage and the AA. The process could and should have been simpler. If I have to claim again, I sincerely hope the onus is on the AA to do the leg work and not me and work cost with the garage to ensure the work is done in a timely manner. Staff were fine on the phone but the processes need improving.

Date of experience: Jan 24, 2019

Work covered under warranty, but rather challenging

For the initial assessment of the claim, we were sent to a garage that had gone bust! We were then sent to a garage which we had previously been told had been taken off their approved list, but all of a sudden were ok. The garage having originally said that the initial assessment would only be chargeable if the claim was not accepted, then tried to charge for the assessment despite the fact the claim was accepted. Clearly I advised them otherwise!! The garage took a couple of working days to get the claim approved, before work began.It all seemed a challenge to be honest. Really hope that we do not have to use it again.

Date of experience: Jan 24, 2019

AA don’t care if the Driver/owner is Disabled

I bought this car and was not told that car was fitted with after market immobiliser and the car would not start was told to take it to aa appointed garage and car was there for over 10 days after which it was repaired but aa would not settle with the garage and this lasted 5 days and for which AA knew I was disabled driver and did not care I kept calling aa warranty to find out what was going on but they kept on passing me from one person to another l found that they don’t care and they don’t care if the person is disabled and they never got back to me It seems to me I was not important at all for which time I was house bound. As I was restricted with my mobility.

Date of experience: Jan 24, 2019