Review Time
I have recently had issues with AA Warranty in relation to the repairs to my car which has been in the garage for almost 10 weeks and I have been without a vehicle for all that time. I had to wait for an ABS unit to come from Japan which took around a month to arrive. When I requested the use of a courtesy car after the first 4 weeks of my care being in the garage. I was only offered "as a gesture" a courtesy car for 1 week! Totally unsatisfied with this and I didn't bother to take up the gesture offer as I would still be without a car after the week was up. AA Warranty need to up their game when vehicles are in the garage for repairs for a long period and provide customers with a courtesy car!
The AA Warranty was sold to me when I purchased my car at Car Giant. At the time I was unsure if it was needed but after making a claim for an expensive electronic fault it has already paid for itself. The phone service is manned by very polite, professional and friendly UK based staff not an Indian call centre. They handled my claim and dealt with the main dealer that undertook the work. I was reinbursed for the costs in 2 weeks and this has saved me a huge headache. I totally recommend this to anyone who is thinking of buying a used car with it's manufacturers warranty due to expire. Understandably This will not cover you for wear and tear, but for electronics and sensors this is a common problem with modern cars.
Following taking out the 3 month AA warranty after buying our daughter a car. We were unlucky to have it develop a problem that required the AA to replace the cars Coil Pack. Even though we were a couple of days outside the warranty period, the lovely people at Motorway Direct plc actually honoured the warranty for us and repaid the full amount of the work that the AA did on her car. We can't thank them enough for the understanding and kindness shown to us by the scheme and thoroughly recommend anyone buying a used car who is offered the AA 3 month warranty to seriously consider taking it. It worked very well for us.
Would not recommend , I had it included in a deal part of my purchase of a vehicle 5 months down the line I have a massive repair bill which is not covered by the warranty because of wear and tear . Which this seems like a pointless warranty to have when most things that go wrong with a vehicle are due to wear and tear.
For about twenty years, HP was my brand for printers, scanners, and then the all-in-one machines where I could fax as well. It was a perfect relationship of quality and service, worthy of a brand loyalty I rarely give. However, blind loyalty got me burned. Again! I bought an HP laptop to replace my old Toshiba M45 (an excellent laptop). This time I wanted to buy it online since I found out custom configuration was available. I got the best NVIDIA, memory, HDD’s, Processor, etc. This was the first laptop I bought with two separate drives as well. This way I can continue my practice of moving and storing my work, (C: to D:). Within in a week, the C: stopped working. I got an operating system (OS) not found error. I went to their contracted service vendor, Best Buy (BB) and they failed to fix the problem. After dealing with BB, I became aware, on my own, that my laptop problem was hardware related. So, I sent it to HP directly. HP emailed me an RMA label and were helpful with getting it shipped back. They even advised me to back up my D: files. This turned out to be excellent advice. It’s another practice I continue often using external HDD’s, SDD’s, thumb drives, etc. HP sent it back after some time. They said the C: HDD was replaced. When I got it back I thought maybe something was broken because I could feel the contents shifting within the shipping box. I opened it to find HP used too large a box. However, at least they used foam cushioning at the ends of the laptop even though the middle was vulnerable. It started up great. However, the D: wasn’t found. Considering the service from HP and their BB buddies, I went to a computer repair outside their sphere of influence. Turns out that HP simply swapped the C: with the D: instead of replacing the C: with a new part. I’m all for recycling and getting the most use out of items. However, the judgment HP used here resulted in a total service failure. Considering this, the attitudes from HP and their contractors, and other component problems, I simply can’t do business this way. I simply don’t have the time to invest in PC problems. It’s enough and more rewarding learning the various softwares I use. When I buy a new PC, I need the confidence to turn the key and drive. I’m an end user, not an Electrical Engineer.
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