gointernet.co.uk

4.6
4.6 Based on 200 reviews

Go Internet is a reliable UK based company with a friendly team of knowledgeable and helpful people who are passionate about making communications work efficiently – wherever you are....

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Average Rating

4.6

/
5

200 Reviews

5 Star
81%
4 Star
8%
3 Star
4%
2 Star
1%
1 Star
6%

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Susan
The worst internet we've ever had

The worst internet we've ever had. We recently moved in to a new apartment and unfortunately Go is the only provider in the area - although I am not sure what they are providing because the internet is down more often than not. It disconnects almost every day, currently it has been down for 40min and counting. I normally work from home half the week, but I will not be able to continue to do so because the internet is totally unreliable. I can't wait for other providers to finally expand to this area, we will never look back.And looking at their responses on Google Reviews, they have a LOT to learn about customer service and about how to talk to people who pay them.

1
Date of experience: Apr 08, 2026
Susan
The worst internet we've ever had. We recently moved in to a new apartment and unfortunately Go is t

The worst internet we've ever had. We recently moved in to a new apartment and unfortunately Go is the only provider in the area - although I am not sure what they are providing because the internet is down more often than not. It disconnects almost every day, currently it has been down for 40min and counting. I normally work from home half the week, but I will not be able to continue to do so because the internet is totally unreliable. I can't wait for other providers to finally expand to this area, we will never look back.

And looking at their responses on Google Reviews, they have a LOT to learn about customer service and about how to talk to people who pay them.

1
Date of experience: Apr 07, 2026
Luke Porter
I've moved into a new build and due to…

I've moved into a new build and due to the builder doing a deal with certain internet providers. I've been limited on choice. I can honestly say the customer service is terrible I've had 1 response out of multiple emails. Still no internet such a poor service

1
Date of experience: Apr 07, 2026
customer
Helpful uk based call centre

Helpful uk based call centre

4
Date of experience: Mar 31, 2026
Mark Hutton
New set up

I needed some help with the connection and I had technical support on the end of the phone in the UK within seconds talking me through it and we were all up and running in minutes.Great service and so far seems strong connection 👍

5
Date of experience: Mar 31, 2026
Ju Flan
The service I have received is…

The service I have received is excellent. It is wonderful to get through to someone on the phone that can rectify your issue whilst on the phone. A truly wonderful experience. This company know how to treat people. This company did what they said they were going to do! Thank you

5
Date of experience: Mar 31, 2026
Jonathan
Excellent Service

I recently moved into a new build property and ordered Go Internet a few days before completion. The router was posted to my current address, so that I had it to take with me, and all I had to do on moving day was plug in. Everything worked seamlessly from day one. I cannot fault the service and the quality of the connection. I would definitely recommend Go Internet.

5
Date of experience: Mar 31, 2026
Oana G.
Great help with installation having own…

Great help with installation having own router, fast answer and respect .

5
Date of experience: Mar 31, 2026
hailey
Brilliant service and wonderful admin

5
Date of experience: Mar 17, 2026
customer
easy to set up

easy to set up, frictionless.

5
Date of experience: Mar 03, 2026

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