Review Time
Appalling service, switched off my connection due to an admin error, didn't inform me and now claim they can not restore it. Left my property without wifi claming they are unable to deal with it due to an issue with OpenReach, whilst this issue is genuine I am shocked and how hopeless they have been at escalating it and finding a solution. Comms present as approachable and friendly but in reality hopeless and unreliable.
Update 29/08/2025Rather than resolve my complaint, you chose to call me a liar and even claimed my review was “AI generated.” That is unprofessional and unacceptable.English is not my first language and I use tools like Grammarly to support my daily communication — for you to mock that publicly is disgraceful.The facts are clear: I never once received the advertised speeds on my “Full Fibre 900” package, I lost service during your outage with no reply to my emails, and your own email told me it is my responsibility to have backup broadband.Original Review:I’ve been with GoInternet since Nov 2024 on their “Full Fibre 900” package and not once have I achieved the advertised speeds. Download speeds consistently fall well below what I am paying for, despite repeated tests across different times and setups.Most recently, my service went down completely early in the morning and I raised the issue immediately. I did not even receive a reply. I was forced to travel into London to work from my office because I couldn’t rely on the internet I’m paying for at home. Three days later and still waiting for a reply. The lack of response is appalling. Not only has the service never lived up to the advertised speeds, but customer support appears non-existent. At this point, I am questioning why they are allowed to advertise premium speeds they cannot deliver, and why customers are left without any resolution or acknowledgement.If you value reliability, transparency, or customer support, I strongly advise you to look elsewhere.
Every problem been sorted over the phone with politeness from your staff. Especially as I have memory issues and health condition. Also could you send me a letter like welcome me to you and any contacts I may need. Also as proof to benefits office if they should requested out goings at any time. Many thanks Alan plain
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