gointernet.co.uk

4.6
4.6 Based on 200 reviews

Go Internet is a reliable UK based company with a friendly team of knowledgeable and helpful people who are passionate about making communications work efficiently – wherever you are....

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Average Rating

4.6

/
5

200 Reviews

5 Star
81%
4 Star
8%
3 Star
4%
2 Star
1%
1 Star
6%

Filtered Reviews

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Review Time

N Sim
Prompt service

Very helpful staff on the telephone. A very helpful man on the phone called me back eventhough I didn't leave a message. Great customer service.

5
Date of experience: Aug 09, 2025
David Hough
Very prompt service carried out by the…

Very prompt service carried out by the engineer at a good price

5
Date of experience: Aug 07, 2025
Martyn Robinson
So Far So Good!

Order was easy to set up and so far the internet speed seems to be great from the tests I have completed.

5
Date of experience: Aug 07, 2025
Stuart G
Great service

I had my GoInternet service installed recently and the whole process went without a hitch. The speeds have been consistently reliable, which makes a big difference day to day. Their customer service has also been excellent — whenever I’ve needed to get in touch, I’ve hardly had to queue and always felt well looked after. Really pleased with the service and would happily recommend them.

5
Date of experience: Aug 07, 2025
Ange Douglas
Appalling service initially, now resolved

My tenant has been attempting to get a Go Internet installation since August. She is unable to get an engineer to visit even though she calls 3 times a week to chase them. She is always given excuses why they don't turn up for example the engineer is sick. Twice she has taken the whole day off work to be there for their appointment and they don't turn up. It seems that they do not want the business. Perhaps Trevor would like to explain what the problem is and how they are going to solve it.27/1/2026STILL WAITING FOR THIS TO BE RESOLVED11/2/2026This issue has finally been resolved and we now have an acceptable speed. There were complications due to the interrupted line of sight to the transmitter. Trevor came up with a solution that worked for my property and should help surrounding properties.I hope this experience will improve the company's communication with customers.

4
Date of experience: Aug 01, 2025
Chadwick S.
Customer support excellent

Customer support very helpful and available! Also went above and beyond to hand deliver my Router when Royal Mail 24 service failed!

5
Date of experience: Jul 25, 2025
Cary Anderson
Delivery as promised and good support service

Very helpful and friendly also easy to get through. Equipment arrived in good time made more complicated because of house move. Relatively easy to set up help available if needed. So far fast speeds and good coverage over a 3 level house with multi streaming taking place.

5
Date of experience: Jul 25, 2025
Keith R.
Friendly, tidy and professional install

The installers were friendly and very thorough in locating the aerial for best performance. They did a very neat installation and cleaned up carefully when finished. Speeds are exactly as advertised and very stable. Great service, highly recommended.

5
Date of experience: Jul 16, 2025
Hodierna Ross
Very helpful and sorted quickly

Very helpful and sorted quickly

5
Date of experience: Jul 10, 2025
Babette Reed
All on time and works well

All on time and works well

4
Date of experience: Jul 10, 2025

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