Review Time
Used the website to apply for an ETA to enter the UK.Through the app it was fairly easy to apply.Not sure what they will do with all the information.An ETA costs £16, which I find a bit steep for a weekend in the UK. We were all approved within minutes.
Trying to verify my identity on Gov Uk One was challenging.It gave up on me the first time around, because it said I was using a different browser - but it had told me to go to my phone, which I had obediently done. Eventually, I decided to re-start the process, and made it work. But I can see why people end up frustrated. On Google Play, the app is full of 1-star reviews. The coding needs to be fixed. And I note the government has failed to claim the Trustpilot UK Gov site, so it can't respond to reviews...I'm not looking forward to having to repeat this for other government services.
Gov.uk One Account Pity I can't give it -1. Could not confirm my identity despite valid passport and driving licence details being given.Contacting them by phone results in "we can't tell you why" and e mail results in "we have referred the issue and no further contact will be made"Absolute shambles of a service.
Absolutely diabolical trying to book a driving test for daughter. Webpage has blocked me for trying too many times! If service was available this wouldn't be a problem!! Absolutely rich that they are blocking legitimate people trying to book tests, stuck in ridiculous system, meanwhile fraudsters have taken all of the tests and sell slots for hundreds of pounds!!!! How is this corruption legal in the UK in 2026??
Terrible service, really unclear instructions. Didn't recognise my id. I went to post office in silver street Edmonton the surly post office lady didn't tell me what my number was (she barely spoke English). Then it didn't update automatically on my account and I'm still chasing around for the verification number. Emailed companies house. They gave me incorrect information. Absolute joke
Absolutely useless. Pretty much sums up what I would expect from uk Govt. As the saying goes, he who expects f all is seldom disappointed. Spent ages going through the whole process to change Driving license address - get to last page and it freezes, and tells me to contact DVLA.
This is the most ridiculous piece of s*** Ive ever come across. 3 years ago when I renewed my DL it was easy - now it is totally IMPOSSIBLE> I enter my NHI number, I enter my DL number I enter my email address and then a security code, I enter my phone no and another security code, then I have to match my photo using their app on my phone, which NEVER works. Give up. resort to paper, then what so you need to identify yourself? FA. cannot believe they can put this garbage out there.
I will join the rest of the reviews saying I would give 0 stars if possible. Have spent hours trying to prove my identity to get access to services. They could not identify me via any of my banking details despite all details being correct. Advised to download their app and was then told that they could not accept my passport as photo ID, even though that was one of the options, and to use a driving licence which I don't have. Final advice was to go to Post office for manual ID except I am housebound/disabled. Customer support said it may be due to a recent change of address and to update it VIA THEIR APP. The one I cant get access to. This site is not fit for purpose
Poor support options - no agent seems to be able or willing to help. Have been unable to access my hmrc account for over 6 months now and gateway access codes dont work, neither do the apps and you cannot validate identity due to hmrc discrimination against people from Northern Ireland. Perfect example of why digital ID wouldn’t work and would be dangerous for the people of the UK
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