Review Time
The app has been created by idiots. It can't even confirm identification using a scanned passport, driving license and previous addresses. It gets so overwhelmed it crashes. I cant even change my address on my driving license. How to make something so simple, completely impossible. Incompetence by the UK Government once again.
Got sent a tax refund only to jump through all the hoops and to receive refund via bank transfer. Was asked to provide name, D.O.B, National Insurance and confirm identity. Selected drivers license as a form of identity confirmation only to then be told to select another method as additional confirmation which I do not possess. In order to receive my own refund of my own money to confirm my own identity to be told I can’t after answering all these invasive questions just to fail the authentication process at the end is really infuriating. Pathetic government service shows the intention to return anyone’s money is reluctant.
Trying to find a form to fill out, the one they offer you can not fill it out on line, and it is not possible to save it. It is the usual madness that by the time you have every managed to get what you need you feel you are ready to be admitted to an asylum.The whole website it not clear and far too complicated, you can never find what you want and when you do it doesn't work.
Nightmare to navigate, have to make accounts and download apps to do anything and after scanning documents and scanning my face they can't confirm my identity anyway, this was for both me AND my partner trying to get new licenses. So because gov.uk DOESN'T work, we now have to go fill out manual forms. Pointless, useless website
I was attempting to verify my ID for Company House. But instead I experienced another useless service which purely aims at getting you to pay a third party provider when actually the service is meant to be free! When are we going to replace civil servants with efficient AI agents. Whoever was talking to me on the webchat was so unhelpful and rude. One login does not work! Coded by incompetents. There was zero thinking put into this website. It looks extremely rushed. The smartphone App is in the same way just abysmal. Incredibly frustrating!
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