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As directed by gov.uk for online change of bank details for my pension requires passport and driving license details + NI number + phone number + receipt of various codes from them. Logging in twice to be told REPORT YOUR CHANGE BY POST. WOW! I have so much faith in our civil service that I despair. Perhaps the postal service is safer than our trusty government. Dont tell Putin.However, after waiting on the phone for 40 mins I was able to sort it
I waited three weeks for my application to be processed, only to receive £65 for an entire month — barely enough for food. The “support” provided was laughable: I was told to ask friends or look on social media for jobs. No guidance, no real help. The office was depressing, the staff uninterested, and the whole experience felt like punishment, not support. Why even bother coming here if they treat you like a burden?
Customer service is shocking – impossible to get through to anyone who can actually help. Endless delays, no updates, and when things go wrong they take no responsibility. A taxpayer‑funded service shouldn’t treat people this badly. Needs serious reform.
⭐ 1 star“The justice system is broken — and they’re defending the failure, not fixing it.”For 15 months I’ve been dragged through an absolute nightmare with HMCTS after winning a small claims case. The enforcement process was a complete disaster — and no one would take responsibility.Emails went ignored. The court system bounced me between departments. I was told to chase the bailiffs myself. A £150 “goodwill payment” was offered for all the stress and failure — but even that hasn’t been paid. I gave my bank details as requested. Nothing. Silence.When I raised this with Beth Collins, the Operations Manager, her response was a textbook example of bureaucratic arrogance:“We regret the inconvenience caused.”That’s how they brush off 15 months of incompetence and outright obstruction. They defended a staff member who ignored multiple emails by saying she was “on authorised leave.” No apology. No action. Just a shrug and a shutdown.This isn’t justice. It’s a decaying system run by people trained to deny and deflect. They don’t help you — they protect themselves. It took me months to even get a reply, and when it came, it felt like a template designed to wear me down.If you think going through the courts will get you justice, think again. Winning your case is only the start of the fight — HMCTS will make sure you pay for daring to expect enforcement.A disgrace to the very concept of justice.
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