Review Time
Would give zero stars if I could. Tried to renew driving licence through Beta version of .gov twice. Totally useless!!! It cannot verify my identity despite using existing driving licence and then passport. Seems to go okay until I provide my address (lived here 29 years). Tried the webchat for help - worse then useless. What a scam - site is full of bugs
Been trying to ring the Warm Home Discount line to claim the £150 they say I'm entitled to. Just need to ring the number they give you on the letter they sent you in the post. Easier said than done: every day I have been ringing, the robot voice says they "can't take my call at the moment, ring later." I rang between 4pm and 6pm as they said it's the less busy time: still they don't take the call. It's a scam, it's just a tick box exercise, pretending they want to help you in these difficult times.....Why do you have to ring?? Jokers.
Many people who don't live in the UK are amazed by the gov.uk website: all government services in one place. It's far more complicated in countries like Spain for example. I always have to reset my password to use it for some reason, but this is pretty straightforward. Just ordered my new driving licence and it took a few minutes, I like the fact that you can just use your passport to confirm identity, and connect your photo, so you don't have to upload another one.
The Gov.UK login and identity verification system is extremely poor. When the process fails, no explanation is given and there is no guidance on how to fix the issue. Countless emails to Gov.UK One Login is a waste of time as the only response is numerous questions. Despite this, Companies House issues overdue notices and warns of offences, even though the failure is caused by the government system itself. Penalising users for a platform that does not work properly is unreasonable. This service urgently needs clearer error messages, proper support, and a fairer approach!
Well, I had to renew my driving licence now I'm over 70. Im pretty tech savvy. Go online it says, get your ID ready it says. Driving licence scanned in, facial recognition accepted, then had to confirm address, done! Then wahay "we do not recognise you, use the " old online service", (nowhere to get on old service) what a crock of c..p. I'll post the form off. This doesn't surprise me given the useless morons who are currently governing us. This new site is a disgrace, should be scrapped immediately. At least the old system worked! Same trying to get into my local council tax account, I've given up on that too! Diabolical and an insult to intelligent people trying to do the right thing and keep their details correct
The whole thing is nothing more than a scam and should not be trusted! The system will never recognise you (deliberately!) because they want a photograph of you. Passport -no good, Driving license -no good, NI number -no good, bank details -no good! All in all it's the cherry on the top of the disaterous UK Government. I do not know how or why the British public are being caused so many problems for ID when people are entering the county without any ID whatsoever and being put up in hotels! Seek help from GDS (acting on behalf of the Government) and they will simply cut you off. Ask for their complaints procedure, they blame the service you are looking to complete and cut you off!
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