Review Time
the team at Grace were professional as well as thoughtful throughout the moving process. they were great at communicating, and nothing was too big for them to help me with. I would recommend their service to anyone and will definitely use them again.
Initial quoted amount was increased by over 30% and we had to pay before our belongings were delivered - essentially blackmail. Then half of our belongings were left behind. We lost boxes because of this. Worst experience i have ever had. Deceitful and shameful company. I would never ever have used this company if they had quoted the amount they ended up charging us. Others were far more reasonable. Best advice i can give - go elsewhere, you will only be disappointed with this company.
Been dealing with Grace Removals Auckland for our move to Melbourne. Been dealing with Nikita who help onboarded us to their service, Kendra our moving rep and now Sanele for packing our stuff. So far our experience has been fantastic. Nikita's follow through is has been great, Kendra's responsiveness is awesome, and Sanele's experience in packing is very evident, and he is a very nice guy!
We used Grace starting over a year ago to store then move our house. They lost some miniature figures and garden equipment, despite many requests it was only in December after I began calling every day they admitted they were "lost"? They keep sending small bills with no explanation and no one seems to know what they are for. I WOULD NOT USE OR TRUST THIS COMPANY.
In the school holidays we moved a school of 350 children from one site to another. There wer sixteen classromms of stuff, a huge resource room aof books, a libarary, sports shed, gym equipment etc. It was a mammouth job however with the help from the team at Grace removals we manged to get the move done in 4 days.The management were great to communicate with - I knew was was happening and when it was happening.Their labourers were awesome; they were friendly, flexible and STRONG!Thanks to the team at GRace for make our nmove a success.
Terrible communication- I am still chasing updates on my goods that arrived in NZ (from Australia) on the 29th April. No one has replied to any email I have sent politely requesting an update. I have called, left my number- not one call back. I booked through Crown in Australia, and unfortunately have had to deal with Grace ever since and it has been disappointing to say the least. I don't think I am asking too much to have a status update and an estimated ETA for delivery.
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