graceremovals.co.nz

Very good & honest service

Very good service, friendly and no rush. The Team at ‘Grace’ well done we’re very happy w the move from NZ to lovely Australia. Would recommend anytime to anyone!

Date of experience: Feb 15, 2020

The Aussie delivery boys

The Aussie delivery boys, Bobby and Leroy were brilliant.....unfortunately the NZ side of things has caused us all sorts of grief. They re-packed boxes and appear to have lost important parts....this may not be the case though however I HAVE to open EVERY SINGLE box now to find out.The emergency stop cord from our treadmill has gone (somewhere) which means I now have to tape down the emergency stop switch which defeats the purpose of the switch, we have no idea where the base for our TV is (we may have to mount it on the wall if we can't find it) I put specific, important parts for my home gym in a specific box which now appears to have been re-packed somewhere (hopefully I can find it otherwise my gym is now useless) and worst of all, my $3000 home theatre projector was in the middle of a box marked "linen"?????? There were NO DAMAGES and for that I thank you, however the weekend will now be all about looking for items that should never have disappeared.All in all though, I WOULD recommend Grace as we have used many companies and overall, these guys ARE very good.

Date of experience: Feb 14, 2020

Lack of response

Good:- Great communication before the pick up.- Great packaging done by the staff.Not so good:- Lack of communication after goods have been picked. Inquired about the estimated delivery date, unfortunately no response until today.

Date of experience: Feb 13, 2020

I was highly recommend grace removals…

I was highly recommend grace removals for their speedy and efficient work. However I was disappointed with the 2 movers I got , they were more interested in making beds out of my outdoor lounge cushions and smoking.

Date of experience: Feb 13, 2020

Good Service.

Date of experience: Feb 13, 2020

They were fantastic

They were fantastic. My friend has just had them move them out to Rolleston and said they were amazing nothing is a problem for them.

Date of experience: Feb 13, 2020

Delivered with no problems and no…

Delivered with no problems and no damage. SImple and clean.

Date of experience: Feb 13, 2020

Kia ora

Kia oraThank you to the people of Grace Removals for packing and transporting my belongings from my old home to my new home.The care and respect you showed to me and my belongings was appreciated by you gentlemen.I am now settling in and unpacking things slowly. As I do so I acknowledge the care you took to make sure everything was safe and secure.Nga mihi nuiMichelle Kidd

Date of experience: Feb 10, 2020

If you are thinking about using Grace…

If you are thinking about using Grace DON'T!We decided to use Grace cause the sales guy seemed super genuine.. told us that Graces point of difference was the aftercare service and how they go above and beyond. Well let me tell you that couldn't be further from the truth. - It started with the guys packing our furniture. They book this across 2 days but they told us to lie if anyone asked and they would just get it done in 1 day. It ended up taking them 5 hrs.. however they ran out of steam and left boxes of tiles and flooring and missed sections in the kitchen that we had to pack ourselves.-They dismantled things that really didnt need to be. We were bring back some french doors they removed the door handles and we couldnt locate the screws.- They also couldn't be bothered to take any of the tape, boxes and paper so we were left trying to get rid of massive loads of rubbish.- Next They also didn't bring enough TV boxes. So they said they would tell the guys that pack the shipping container. They arrived the next day and had no communication from the previous team.. so we had to put the TV in normal packing boxes.- Next they promise you 3-4 weeks transit time. They also don't tell you about the time it has to clear customs, This could be another 2-4 weeks.- We had our moving day booked in.. they arrived 5 hours late as everyone was off sick that day.- The moving guys were really nice and said that we don't need to get the movers to unpack if you don't want Grace will come back when ever we are ready and collect all our packing rubbish. We sent an email on 16/12 asking the contact if we could organise a collection, she then said that operations would be in touch. Well its now 8 weeks later. We have not been contacted ONCE from Grace, we have called spoken to staff.. we have sent 5 follow up emails.. and NOTHING.. 8 WEEKS of being unable to park our car in our carport due to us moving the boxes to stay out of the weather. - The boxes now are housing cockroaches due to it being a warm damp place to hide.- We also had multiple broken items but if you don't lodge this within the first 7 days its pretty much useless. They leave this out when they are selling you on the zero fee for making a claim on any damaged itemsSO DO NOT LISTEN TO ALL THE PROMISES.They truly have been the worst to deal with, not once has there been an attempt at trying to explain whats happening or why there is a delay or the steps moving forward. They simply ignore our emails.Wouldn't recommend this beyond average business to ANYONE

Date of experience: Feb 09, 2020

Char was amazing as usual

Char was amazing as usual, and the removal guys were friendly, helpful and very efficient.

Date of experience: Feb 09, 2020