Review Time
I wish I read the reviews here before spending any money. customer support said it takes 3-5 business days to redeem winnings and possibly longer if they need to audit the gameplay. well, its been 8 days. not excessively long but for a meager $69 redemption I shouldn't be flagged or audited to any extended amount of time. customer support stopped replying after my first email asking how long it takes because that info isn't in the FAQ. So I forsee this taking another week or indefinitely judging on their 2 star rating. I'm always cautious trying new casinos but I didn't do my due diligence on this one. I've never waited longer than 2 days on any site so im not conditioned to this. I dont see this casino lasting long since instant redemptions are becoming the new standard. grand vault, you should probably address that issue if you're trying to stick around and not exit scam.
I see all the reviews and kinda think it may just be a misunderstanding. Still I would be cautious with putting money into the website.I put in $50 two days ago and ended up turning it into $700 and then denied that redemption and they emailed me back saying I didn’t get to the play through requirements for the bonus money. I ended up playing $100 and losing it bc I thought I didn’t wager enough and sent another $600 redemption. I put the game history file into ChatGPT to see how much I have wagered and it was $2600 which should have been way more then needed for the 3x-5x playthrough. I emailed them back the same file saying “according to this file I have wagered the $2600 which is way more then needed so this may be a misunderstanding or an error on your end, if not please explain to me why did it not get declined”. There game history also has a glitch where is only shows how much you wagered or how much is at stake on the next bet. So when I hit a bonus for $400 it showed I didn’t bet anything or that there was no stake. So I emailed them the game history file again and showed them that there is that glitch where it doesn’t show how much is wagered until the next bet. They then emailed me back saying it was a mistake in there end and I got my $600 instantly.So if you guys are struggling I would suggest writing them an email pretty much showing proof that you have either done the play through requirements or that their game history files have that glitch if they are saying something about the stake.
OMG this site is terrible. I'm so sad to read all the comments as I related to everyone. We need to report them to the BBB. I still have a redemption pending while they give me excuses that doesn't make sense and the runaround. They are so fraudulent they can't even keep up with their own lies. This is terrible and bad business. How or why are they operating I am have no clue. Do not sign up. Definitely do not make a purchase. Support will never email you back if they do it's a bunch of dumb messages that has nothing to do with your redemption. They do not pay out and will lead you on. They must go!
Have been waiting for a redemption since October 9,2025! I've emailed support only to keep getting the same run around about redemption taking 3-5 business days. I eventually cancelled my $600 redemption to try a smaller $100 redemption and still nothing! Any good reviews on here are fake!
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