Review Time
Order never arrived. I have now read all of the other negative reviews and it seems this company have not been delivering any orders for a while, but are still letting people place orders and take their money. I will no doubt need to get the money back through my credit card. PLEASE AVOID THIS COMPANY, THERE ARE MANY OTHER GOOD COMPANIES SELLING THE SAME THING AND PROVIDE EXCELLENT CUSTOMER SERVICE!!
I can only assume that the 5 star reviews on here are by employees of Gravelmaster!! With zero customer service, zero communication and one of the poorest delivery processes I've ever witnessed, I honestly cannot see how there can be any positive outcomes!
PLEASE read all the 1 star reviews before you place any orders as the following appears to be the common experience (mine included):
- Order, pick a delivery date and then get down on your knees and pray - your order might turn up at any time on any date, but rest assured it definitely won't be the date you've actually picked and taken time off work for
- You won't receive any communication, no updates at all - just complete silence as the days pass by and you gaze out of your window wondering if today might be the day your order arrives
- If you try to contact Gravelmaster to query why your delivery is 5 days late, they will not answer the phone or reply to your emails
- If you win the jackpot and your order is actually delivered, it will be by a driver who appears highly annoyed at having to deliver such a bulky item and seems intent on leaving it as far away from your house as possible
I am in the middle of a large garden project and all the other orders of items with various other companies were delivered bang on time with impressive communication and helpful customer service.
There are some fantastic companies out there but sadly this is not one of them.
Avoid like the plague.
Looking at the most recent reviews I can see we are having the exact same problem!!!My order was supposed to be here on Thursday, did not arrive. No communication from customer service and no answer on phones. Was eventually told on Friday there had been a delay and would be with me later that day, did not arrive as promised!! Waited all day today and still no delivery!!!Poor service, poor communication definitely will NEVER order from then again, will use B&Q instead!!! You definitely get what you paid for!!!!
As with most recent reviews, avoid this company if you want your product on a particular day. Once you have ordered you are in the lap of the gods with zero customer service and no idea when there will be a delivery. Unscrupulous and dishonest company judging by recent reviews on various platforms.
Can't recommend this company enough, had a delivery of cotswold chippings today, great price, they arrived the day I had picked, everything perfect! And the delivery guy from the pallet company couldn't have been nicer! Would definitely buy from them again :)
Ordered ton bag of panda stone for delivery today (10 Apr) for which I had taken a day off work and delayed works that need completing after the stone is laid. Upon purchase you receive a receipt with an email that states you will be notified when goods have been loaded with a estimated delivery slot. I have received no communication since receiving this original receipt.You cannot contact them as phones just ringout then disconnect after 15 mins. Online chatbot is useless and emails go unanswered. Looking at the more recent reviews it shows service has massively dropped off. I would recommend using a local builders merchant even when more expensive. Avoid these clowns.
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Welcome to Gravelmaster a leading supplier of decorative aggregates and landscaping products in the UK. We have extensive knowledge and experience supplying our customers in the commercial, public and private sectors.
We pride ourselves in supplying our customers with a wide range of high quality products. In order to cater for our diverse customer base and their requirements we have adapted our packaged offering so our products are available in loose loads, bulk bags, palletised and even sample bags. The majority of our products are available in sample bags allowing our customers to have a taster of our products before they commit to making a purchase. We have recently introduced our Gravelmaster Calculator which gives customers confidence that when they are purchasing our products they are ordering the correct quantity they require.
At Gravelmaster all our products are naturally quarried within the UK and Europe and are all of the highest quality as well as being competitively priced. To compliment our modern production and packaging facility we have a dedicated team of friendly aggregate specialists who are committed to ensuring all our customers receive a professional and reliable service.
We offer a fast and efficient delivery service, delivering direct to your home from within 48 hours of you placing your order.See more
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