Review Time
I went in there Brough 2 brushes and had to ask her for a brush bag. She then pulled out any random size bag and pushed it towards me. Guess you can't get the service these days. It's not a welcoming shop at all. It's almost like they don't want to serve anyone.
I went in there Brough 2 brushes and had to ask her for a brush bag. She then pulled out any random size bag and pushed it towards me. Guess you can't get the service these days. It's not a welcoming shop at all. It's almost like they don't want to serve anyone.
I was going to give a 3 star because of the long delivery time but when I received the items I purchased they were of good quality and very well packed.However, when I complained to the company about the length of time it was taking to arrive I was told the goods were coming from Germany, this despite a British address shown on their website. I was told that a delivery time of 7 to 10 days is shown on each page but I could not see it shown anywhere. Finally, they have a shop in the UK so I cannot understand why they do not process British orders there to save time, but I received no answer to that. So, what I would say about this company is if you have the time to wait the quality of their goods are very good.
As other reviews say, delivery time was about two weeks, but the website does quite clearly mention that. The items I ordered, a specific style of portfolio maps, were not available anywhere else in the UK, and GreatArt were the only supplier who managed to provide these. So I would definitely use them again, especially for hard-to-find items. I had a couple of email updates on the progress of the order, so from my experience communication was just what I would expect.
OK, so the delivery time is quite long and they don't update you regarding your delivery - 7-21 days would probably be a better 'advertisement' for their delivery times. However, when I emailed about this their response was very good.Aside from this I ordered large and smaller pastelmat sheets and other sundries. Honestly it was so well packed that other companies could take a look at this. It all arrived in pristine condition and was as described. I wiould definitely use again and would recommend - as long as you don't need it urgently!
Avoid, shop elsewhere. I ordered 2 watercolour paper pads on the 22d Dec 2025. They emailed me my invoice on the 30th along with another email saying I will get a dispatch email soon on the same day. It's now 12th January and I've heard nothing and received nothing. I will be contacting my bank for a refund seeing as I'm getting nothing from Greatart
Not ideal. Great Art are very good in-store but possibly not the best on delivery- my bad, I didn't see the delivery times at the bottom of the page. Orders will take 7-10 days should read may take 7-10 days or longer. As with most European companies, post-Brexit, you need to be aware there are consequences of leaving the EU-like this. So I won't unduly blame GreatArt. However, other companies such as Jacksons must have similar supply chain issues. Jacksons usually dispatch swiftly with good support and tracking. Totally fine to wait but I received only a vague idea when my order will arrive from Great Art.
I spoke with Luke yesterday and placed a large order almost £500 because he is so very helpful and professional with all the product knowledge and service - he was amazing. He gave expert advise on items to purchase and GreatArt is an excellent reliable company for my Art Products. The staff are very kind and friendly and wrap all their postage items superbly for protection and have supportive kindness in supporting any queries. I will continue to shop with them and I do personally highly recommend
My items arrived within the 7 to 10 days shipping, plus a few extra days for processing. The delivery was done by Parcelforce, my items were packaged very well and they arrived in perfect condition. Fantastic customer service with a really fast response time, very friendly and helpful!
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GreatArt have the widest choice for your fine art materials in the UK, with over 50,000 products available online and a 8,500 square foot shop in Shoreditch. In-store services include custom framing, canvas by the metre and Click and Collect as well as providing products from all your favourite brands. We also host demonstrations, workshops and artist residencies.
You can visit GreatArt at 41-49 Kingsland Road, London, E2 8AG or online at www.greatart.co.uk
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