Review Time
They charged an international rate with taxes and duties for a Canadian order which clearly state on there web site that outside the US and Canada are international order. This is deceitful and misrepresents what occurs with Canadian orders. Terrible way to do business. The product with discounts was $889, the shipping and duty and taxes $632. Go figure.
It took awhile for the mat to arrive but it arrived undamaged. Used the testing magnet to see if it works and it does. I notice subtle effects like feeling more relaxed or sleepy, and I also use it for pain and recovery, which seems to be doing something but it’s hard to tell because the effects are gradual and subtle and I’ve only been using it for 2 weeks. One of my cats loves curling up next to me on the mat but I don’t know if she likes the heat or the PEMF or both!
It’s been more than a month since my order was placed (Aug 28) and I still haven’t received the product. I keep getting excuses yet my problem doesn’t get solved. On your reply about having received it on Oct 6, you gave me the wrong tracking number and the product was received in another city by a different customer. Up to this date you tell me I will receive it in a couple of weeks.
Although an anxious wait was had by all within my household for the delivery of the professional PEMP and infra red Matt, the response and understanding shown by Grooni was impeccable, they kept my postal anxiety off the boil!As for the product I need time to assess.
Its a real addition to well being. My family all like to take a turn including our two dogs who lie on it each day on the pain release programme for their arthritis It took a good while to deliver which had me concerned for a while and i would have appreciated a little more customer service to explain this to me but finally did receive it. Expensive but extremely well made and useful.
There was lack of communication, only responding to the initial emails I sent, enquiring about my order.I understand & fully appreciate when there is a hold up, but please reach out to people & relay that information. We are human and generally accept the unexpected.I did receive unexpected as the tracking was not working. Very happy with my order and it will be used with my line of business.
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