Review Time
Deceptive seller experience. I bought an item for £29.99, but I was charged £47.70. The item was returned within a week of purchase to the vendor. However, I noticed that the payment deducted from my account was £47.70 instead of £29.99. When I raised this issue with the seller, I was informed that the item was purchased over 30 days ago. They have denied my refund request. I advise against purchasing from this seller.
Deceptive seller. I ordered an item for £29.99, but was charged £47.70. The item was returned within a week, yet I noticed the payment taken from my account was £47.70, not £29.99. When I raised this issue with the seller, I was informed that the purchase was made over 30 days ago. They have denied my request for a refund. Avoid this seller.
I've been using Groove for a long time. Building a website was quite straightforward, and I found helpful online videos along with fantastic live training sessions. While there were a few minor software issues, they were quickly resolved. I now manage my memberships and products through Groove, having transitioned my other sites as well. The team is actively developing new products, and many previous backers received some for free! I don't understand the negative feedback since users were aware they were supporting new products, which is why they got them at a lower price. I've been using Groove not only for myself but for several clients, and it has been a lifesaver. It’s an all-in-one business platform with a bright future ahead!
My experience with the CMS has been quite frustrating. The platform is full of bugs that disrupt workflow and functionality. From broken templates to unreliable integrations, nothing seems to operate smoothly. The support is lacking too; reaching out feels like talking to a void—no timely responses or effective solutions. For a product marketed as a comprehensive CMS, it fails to deliver the basics. I cannot recommend this CMS to serious businesses. If you value stability and reliable customer service, consider alternatives.
The platform is extremely buggy and frustrating to use. I tried to set up a profile, build a website, and create sales funnels, but it was consistently slow and unreliable. There’s minimal onboarding or support for new users, making navigation difficult. The so-called 'free' offer feels misleading and seems more like a tactic to lock users in without providing real value.
As a lifetime member, I don't regret my decision, but I strongly advise anyone considering this platform to save your money and find an alternative. Many existing negative reviews have highlighted the issues I've faced. Consider this: 1. The platform seems to be perpetually in beta, while the founders focus on launching new products. 2. Complaints from lifetime members are ignored, and those who voice concerns are publicly criticized by the founder. 3. Each time you log in, less is available, showing a disregard for existing customers. 4. Customer support is essentially non-existent; I have a month-old ticket without a response. Please take your business elsewhere!
Completely ineffective! Getting a refund seems impossible! I was promised a return of my unrequested second year subscription, but after 6 months, I’ve seen nothing. They cancel your account upon your request, but you can only contact support through the account, which is unresponsive. Avoid this at all costs!
I'm updating my review. Initially, I was very frustrated due to the lack of acknowledgment after receiving a reply to my request. I sent multiple messages with no response. Finally, my review caught their attention, and they responded, promising to resolve my issue. This is a positive step. I previously mentioned a charge of $700, which was in AUD, so I wasn't overcharged. The frustration stemmed from poor response times and a support portal that has felt broken over time. The product/service seems to still be in a beta state as others have noted.
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