Review Time
I deeply appreciate having all the tools I need under one roof and platform. The software team has been kicking out at least weekly updates to the software. The customer support has been incredible for me. Purchasing the Platinum lifetime plan back in 2022 was the best investment I've ever made to date for my online business. Thank you Groove Team! You're the best!
I was a big fan of Groove, and became a platinum member. They touted Groovemail as their flagship product and this is one of the main reasons I bought Groove in the first place.I’ve been patiently waiting for groovmail to come with SMTP. However, after several years and MANY broken promises, it’s STILL not here, and they can’t even tell me when it will come.I am currently trying to ‘Duct tape’ groovefail together with several other companies, something Mike Filsaime claimed you wouldn’t need to do. I FINALLY managed to do it but it was an absolute nightmare and took a week or so to get it all working.Since Groovefail STILL doesn’t have SMTP, you’d have thought they’d provide full training for the 4 SMTP providers they do support. You’d have thought!...But you’d be wrong.ALL their training ‘assumes’ that groovefail is working with SMTP, which of course it isn’t. And instead of sorting out their ‘flagship’ product, they spend all their time trying to sell me more and more stuff…. REALLY????Groovefail is a massive let down. Donna Fox needs to be given the boot and someone else take over.I really liked you at the start Mike and I had faith in you, but you are no different than all the other marketers.Customers Matter…. I don’t think so!And by the way, I still haven't received a third of my Groovemags from last year.Stop trying to sell me more stuff and instead sort out the things you still haven't delivered on. You're supposed to be a technology company, not a marketing company, aren't you?UPDATE - 29th Jan 2024I have just downgraded my original 2 start rating to 1 star, and even that is more than I would like to give.Much of the software is still glitchy or broken and it looks like they've just given up on it. They also took over Yousign, which used to be good but now that software is broken and their 'support' is non existent too.I have put in three support tickets over the last 10 days and NONE of them have been answered. They can't be bothered to answer my problems BUT... within that time they have sent me not one, not two, not even five or ten... but THIRTY marketing emails!AND...I still haven't received the magazines that I paid for and even though they said in their reply that they would be "reaching out to me"... Guess what?Not heard a word from them.These people aren't interested in customers, all they're interested in is MONEY!!!!
This company is trash they never report back to you with issues I have tried several time to get someone to contact me back this was a waste of hard earned money. I send in a request every day and not one person yet picked up the phone to call us back.
The interface is sleek and easy to use, and the platform is packed with features that make it incredibly efficient. The ability to manage multiple channels and integrate with other tools has been a game-changer for my team.
The level of customer service I've received from Groove has completely blown me away, I must admit. Every time I've had a question or issue, their support team has been quick to respond and incredibly helpful. It's clear that they truly care about their customers and want to ensure that we have the best experience possible. I couldn't be happier with my decision to use Groove for my business's customer support needs.
UPDATE: Groove was extremely responsive and refunded me $99 so don’t hesitate to work with them, they will take care of you!!Platform is feature rich offering a lot of functionality for anything you want to do for online marketing!Canceled my $99 plan on March 13 via their customer support chat (they don't allow you to cancel online). After receiving confirmation it was canceled, they charged me $99 again on 4/13/23.Still waiting for their assistance. Will update this review if they end up making things right!
They don't pay their affiliates which is a huge sign of dishonesty. I have promoted this product as an affiliate and they still haven't paid me almost $3000 worth of commissions that they owe me. These sales were generated over a year ago and they claim to pay commissions every month. I have contacted them regarding this numerous times and to this day I've heard nothing back from them. They are obviously ignoring me so that they wouldn't need to pay. This is a massive sign of dishonesty from a company that sells expensive lifetime access to their software. If they don't pay their affiliates then they most likely don't care about their customers either. Avoid!!
I have seen bootstrapped startups working out of their parent's garage fix bugs and provide better customer service than Groove.If Groove doesn't slow down all the hype and just focus on getting the basics right they won't be in business for long. Software isn't easy to use. It is buggy with slow updates and customer support they should be ashamed of.Hope they improve and work out the development and customer success issues.EDIT: THIS REVIEW IS FROM MY EXPERIENCES AFTER REACHING OUT TO YOUR SUPPORT. IT IS FUNNY YOU SAY I CAN ALWAYS REACH OUT TO YOU. YES. BUT IT DOESNT HELP MUCH. THAT IS THE ISSUE.
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