Name: groove.cm
Telephone: 000000000
Rating: 3.8

Stuart Morgan Guest

1 year ago

Hi Everyone

Hi Everyone Simply the best Thank you so much Haritha ReddyGrooveDigital Support

Date of experience: Jul 17, 2024

Jaime Price Guest

1 year ago

Groove Support is awesome

Groove Support is awesome - Today I had three different requests/questions at a time, and all of them were handled professionally and timely, as far as possible. I wish every support professional would work like Jayson Neri, the Groove support guy who helped me out today - thank you.

Date of experience: Jul 16, 2024

Christina Brown Guest

1 year ago

Groove support is amazing

Groove support is amazing. Ford D has the patience of a saint and always willing to help me. (Tech is not my strongest attribute ...lol) without him I would never have achieved what I did so far.

Date of experience: Jul 09, 2024

Charly Turner Guest

1 year ago

Samantha took customer service to another level!

Samantha was extremely helpful and pleasant to speak with on the phone. She assured me that she would help me and get back to me as soon as possible, which see did. Thank you Samantha!

Date of experience: Jul 08, 2024

Rosemary Long Guest

1 year ago

Varnita Pandya is the reason I'm still with Groove

There is just one reason i am still with Groove, and that is is Varnita Pandya, from GrooveDigital SupportShe has constantly helped me with loom videos, sorting out my problems.I found that the Groove drag and drop is not as intuitive as WordPress or other drag and drop softwares.I intented to sign up for Systeme.io, even though I bought the lifertime Groove option.

Date of experience: Jul 06, 2024

Robin Sanders Guest

1 year ago

Great customer support! UX needs help

I've been using Groove for a couple of years, and overall it's a solid platform. The customer service, especially, is top-notch. One of the CSRs, Varnita, answered all my questions quickly and accurately.Like with all platforms, there's a learning curve, and sometimes the user experience leaves something to be desired. But Groove is constantly improving, so I'm confident it will get easier and easier to use in the future.

Date of experience: Jul 06, 2024

Carmelita Baker Guest

1 year ago

The service has significantly improved…

The service has significantly improved in recent months; the response is very fast, efficient, and human. In particular, I received support from Vani Pandya, who responded to my requests in less than 24 hours, which gives me confidence to continue developing on the platform. Thank you.

Date of experience: Jul 01, 2024

Lorraine Guest

1 year ago

Thank you Vani!

Vani sent me a video instruction that was super easy to follow along with. Not only did she answer my questions, she helped me understand the problem so I can fix things on my own in the future!

Date of experience: Jun 27, 2024

Dana Wilson Guest

1 year ago

Amazing support from Jayson Neri

I have been a Groove member for many years and I can say that the company's support and help from the all team is amazing, especially Jayson Neri who helped me several times with great results.

Date of experience: Jun 27, 2024

Carly Johnson Guest

1 year ago

Varnita was of great help during our chat session!

Varnita was of great help during our virtual support chat! She was efficient and had already opened the ticket I had sent to the Help Desk, so she was already aware of my issues. When she fixed my GrooveSell checkout links, she did it quickly and took the initiative to also fix the issue in my account for me. We also discovered another bug while conversing, which she immediately brought up with the Dev team that same day. Overall, I am very satisfied with the experience I had with Varnita throughout our virtual support chat session.