guess.eu

1.6
1.6 Based on 61 reviews

...

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Average Rating

1.6

/
5

61 Reviews

5 Star
11%
4 Star
2%
3 Star
5%
2 Star
3%
1 Star
79%

All Reviews

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Review Time

Alex Bauckham
Returned parcel as items didn't fit and had no refund. Their customer service confirmed they've rece

Returned parcel as items didn't fit and had no refund. Their customer service confirmed they've received the items back, but can't tell me when they will process. Once they process apparently is another 2 weeks wait for money back. It's already been over 2 weeks - avoid buying!

1
Date of experience: Feb 01, 2026
MC17
Very disappointing experience

I had a terrible experience with this brand; it’s simply not worth the money. The staff are unhelpful and unfriendly. I wouldn’t recommend buying from them. The quality is very poor. I bought a coat and wore it only twice before noticing the leather peeling off, making it seem like a cheap item. It's truly frustrating to pay for such low quality, comparable to budget brands.

1
Date of experience: Dec 16, 2025
Stanford Brown
Terrible quality and unhelpful support

This is the worst brand I’ve ever purchased from; it’s not worth the cost. The staff are rude and unapproachable. I wouldn’t suggest anyone buy from here. The quality is awful. I bought a coat and wore it just twice before the leather started coming off, making it seem like a low-quality item. It’s really disappointing to spend money on something so poorly made.

1
Date of experience: Dec 16, 2025
Adrian Parker
Avoid this seller

Do yourself a favor and don’t buy from them; it’s not worth the trouble. Initially, it took two weeks for my order to arrive, despite claims of prompt dispatch. The tracking showed no updates, and it remained unprocessed for almost two weeks! After several follow-ups, the items finally arrived, but the quality was disappointing for the price, which I expected to be luxurious. I returned them ten days ago and am still waiting for my refund. I will never shop here again.

1
Date of experience: Dec 15, 2025
Isabella W.
If I could rate lower, I would

If I could give a zero-star rating, I would. I ordered a watch that was supposed to come with a gift box and message card, but instead received it in terrible packaging without the promised items, which I paid for. This made the watch look bad as a gift. When I contacted them, they stated they couldn’t do anything or send the gift box. To top it off, the warranty paper was poorly folded. Extremely unprofessional!

1
Date of experience: Dec 02, 2025
Great experience with my order

I ordered three bags on sale and received them a week later. They look fantastic! I was worried after reading negative reviews, but I had no issues with my order.

5
Date of experience: Sep 29, 2025
ZRKGames32
Extremely frustrating!

Absolutely frustrating! There is no customer service, and the manager is never available. It’s unbelievable for a big company like this. I’m still waiting for my refund after three months. Just send my money back!

1
Date of experience: Sep 18, 2025
Item not as shown in the picture

The item did not match the photo in terms of fit and fabric. I am requesting a return.

1
Date of experience: Sep 12, 2025
Lysette Adams
Average customer service experience

My product arrived on time, and I was pleased with it. However, I was disappointed by the lack of an email confirmation for my purchase and the very poor customer service.

3
Date of experience: Sep 01, 2025
At0z_33
Poor quality product and service

The metal attachment on my purse fell off after just two weeks of use. I bought it at an airport, and when I tried to return it, the staff said it wasn’t possible. They didn’t even take note of the model. Terrible products and customer service!

1
Date of experience: Aug 18, 2025

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