Review Time
The service is a mess. In my first week, I accidentally locked my keys inside and had no way to contact anyone. They only replied to my ticket after a month. The room was filthy, lacking proper bedding, and the chair was broken. Everything is of such low quality. It took over a month for them to respond about these issues. Now, after two months, there’s been no hot water for two days, the heating system is broken, and it’s freezing in the bedrooms. We can’t reach anyone for help. This has been a terrible experience. I wouldn’t recommend it to anyone. The prices are far too high for such poor service.
Please for the sake of your sanity, cleanliness, and overall health. AVOID this company at all costs. The rooms and marketing are slick and attractive do not be fooled please. The customer service and maintenance was quite genuinely the worst I have ever experienced. Issues like antisocial behaviour, open drug dealing, leaks, freezing conditions and even total water loss for days were problems that went unresolved and in all first cases UNANSWERED. Now they are not answering me as I need my deposit back. An overall terrible experience.
I did not have a good experience with Habyt.I lived in one of their apartments in Madrid for four months and was consistently disappointed by both the condition of the apartment and the service provided.From the beginning, several issues were evident: there was no functioning vacuum cleaner, the mattress on my bed was completely worn out, and many of the closet and room doors were damaged. The bathroom ceiling was heavily covered in mold, and several roommates struggled to lock or unlock their room doors.One particularly concerning incident involved a girl from Australia who, upon arrival, did not receive a working key. She had nowhere to stay that night because Habyt failed to address the issue entirely.Later on, the washing machine broke down, and it took almost four weeks to be replaced. During that time, the ten residents in the apartment had no access to any alternative laundry facilities.To make matters worse, in the middle of my stay, the ownership of the apartment changed, and at least one resident was evicted from her room. All tenants were eventually forced to move out or relocate to other apartments, even though everyone had signed open-ended contracts.Finally, after moving out, I only received my deposit back under the threat of legal action, and even then it took ten weeks instead of the four weeks stated in the contract.Overall, I am extremely dissatisfied with the accommodation and service provided by Habyt. I would not recommend anyone to move into one of their apartments.
I had a very disappointing experience with Habyt. The service provided was far below expectations and the entire process was incredibly frustrating.I never even got the chance to visit the apartment in person before moving in. I had to contact them through a third-party company, AmberStudent, but they were limited in their communication since everything had to be routed through Habyt. Unfortunately, the response from Habyt was extremely delayed, and I could never get the answers or support I needed in a timely manner.When I finally arrived at the apartment, I found it in an unacceptable condition. The room was not cleaned properly, and it was poorly organized. The kitchen was especially bad—very dirty, with a broken hotplate, and the wifi was not working at all.After contacting Habyt about these issues, I had to wait for a month to receive a response. Even though they promised compensation for the inconvenience, I still haven't received it, even though their support team initially confirmed it would be processed. There seems to be a lack of communication within their team, as different people kept telling me conflicting information.Additionally, I have been waiting for my deposit to be refunded for over two months, despite raising multiple tickets. Habyt has still not refunded it.In conclusion, I would not recommend Habyt to anyone. The lack of proper service, poor communication, and unresolved issues have left me extremely dissatisfied. Avoid at all costs if you value timely responses, clean living conditions, and efficient customer service.
When I moved in the bed was broken, the electric socket was out, the washing machine did not work properly, the microwave had a while on the side and the stove was broken. According to the German law, they have 14 days to fix urgent issues, such as the bed because the goal of the room is indeed to sleep, they did nothing, I waited 2 months and nothing changed just emails back and forth. When I informed them I would be moving out they refused to terminate even if I had legal reason to do so. Awful company, no costumer service, bad rooms and houses, do not recommend, it’s just a mess and nothing is solved or fixed.
The apartment at Rauschener Ring, Hamburg was not as advertised. Washing machine was not functioning properly and so was the vacum cleaner. All the sinks were either clogged or not even connected. That entails the bathroom sinks, shower, bathtub and kitchensink. Wifi did not work. There is a letterbox for the apartment, however I did not receive a key for it. Bed linen and the mattress were dirtied and stained by the previous occupants, however Habyt listed in their advertisment that these were clean. I have reached out to Habyt multiple times and everytime I got no reaction. In addition to all that they still haven't refunded me the deposit and it is past the deadline.
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